E-Governance Readiness in Europe 2008

UN E-participation index 2008

E-GOVERNMENT sources The UN E-GOVERNMENT READINESS SURVEY presents a comparative assessment of the 192 United Nations Member States’ websites to state how governments use Information and Communications Technology (ICT) to provide access and inclusion for all. The evaluation places citizens at the forefront, by focusing on the governmental services and products that primarily affect them. Main Features Reviewed by the survey: Information dissemination/outreach, Access/Usability, Service Delivery Capability, Citizen participation (for more info see THE E-GOVERNMENT READINESS INDEXi s a composite index comprising the web measure index, the telecommunication infrastructure index and the human capital index: – web measure index: presence/absence of specific electronic facilities/services available. – telecommunication infrastructure index: a composite index of five indices relating to a country’s infrastructure capacity as they relate to the delivery of egovernment services. – telecommunication infrastructure index: a composite index of five primary indices relating to a country’s infrastructure capacity as they relate to the delivery of egovernment services. E-PARTICIPATION INDEX: assessment of 21 citizens’ informative and participatory services and facilities, grouped under three categories: einformation,e-consultation and e-decision-making. E-GOVERNMENT INDEX Darrell M. West, Brown University Center for Public Policy – An assessment of the quality of e-government based on reviews of official government websites. Features assessed include online publications, online database, audio clips, video clips, non-native languages or foreign language translation, commercial advertising, premium fees, user payments, disability access, privacy policy, security features, presence of online services, number of different services, digital signatures, credit card payments, address, comment form, automatic updates, website personalization, personal digital assistant (PDA) access, and an English version of the website. Assessments are scored on a 100-point scale with 72 points for availability of publications and databases and 28 points for the number of online services available. – A score of 65 percent means that every analyzed website for a given nation has nearly two-thirds of the features important for information availability, citizen access, portal access and service delivery. Source: United Nations E-Government Readiness Knowledge Base,