Employee Engagement & Patient Satisfaction in Healthcare Reform Lisa Cannata Wendy Radeka.

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Presentation transcript:

Employee Engagement & Patient Satisfaction in Healthcare Reform Lisa Cannata Wendy Radeka

WHY Low Patient Satisfaction Union Avoidance Cost Efficiency Healthcare Reform Service Refresh Button Health System Changes

What Patients Want 1. Don’t hurt me 2. Help me 3. Be nice to me

PROMISE Inclusiveness P P R R O O M M I I S S E E Positive Attitude Respect Ownership Mindfulness Superior Communication Exceed Expectations

STRATEGY Tied to Strategy Use of Technology, Video, Social Integrated Champions Sustainability Committee Creative, Agile, Leader Infused Competency, Recognition Framework

DISCUSSION In your company? What are measures for success? What’s radically different? What could we do differently?