Tourism English 林文晴 4A0C0012 林瑞雅 4A0C Mid-tern paper

Background Information Name:… Gander: Female Age:51-55 Highest degree: graduate school Location: Kaohsiung city Job title: Chief Executive Officer Job duties: Business Management Years of working: about 30 years

Q1.Do you need to use English to commutate at work? Yes, I do. I sometimes use English to help costumers to check in or check out, introduce our hotel, or guide them the directions.

How important is it for you to use English to communicate? Actually I do not often to use English to communicate with the costumers, but I think that English is useful and important while accommodating the foreigners.

Q2.With what media and on what occasion do you use English to commutate? I sometimes complete my works by writing or reading documents. And sometimes I need to communicate with my coworkers in English. What are the purposes of the communication (books, greeting, answering enquiries, or introduction)?

What strategies and resources do you use to solve the problems? I read widely, search information on the internet, and so on. When in a emergency or dealing with the clients’ health and security. Q3.What language communication problems do you have?

I had some problems of accents and pronunciation sometimes. Q4.What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems? To communicate repeatedly to confirm what costumer expressed.

I can understand the costumers’ requirement,and increase my experience and abilities. How do you think about the problem solving experience? How important is it for you? I can provide better service to the costumers.

I read widely, search information on the internet, watch foreign films or even go abroad, helping that could strengthen my English abilities. Q5.How do you improve your language and cultural competence?

1.To hold the subsidiary course for free. 2.To reward workers if they pass the English test. 3.To afford the fee for workers. What suggestion do you have for school English education? Q6.What help do you think the government, the society or the company should provide to help workers improve their English competence?

The end.