Educate the Educator - Communication in Healthcare Competencies 7-8

7.Describe the use of information technology in healthcare settings. 8.Using a problem solving process applied to healthcare situations, describe how healthcare workers can effectively communicate with their clients/individuals and team members. Communications in Healthcare Module Competencies 7 & 8

Competency 7 Describe the use of information technology in healthcare settings.

7. Describe the use of information technology in healthcare settings. A.Identify a variety of electronic communication devices used in healthcare facilities. B.Identify different types and content of health records (patient, pharmacy, and laboratory). C.Describe the importance of policies and procedures related to electronic communication required by national, state, local and organizational levels. D.Explain procedures for accurate documentation and use of electronic and print health records. E.Discuss validity of web based resources. Competency 7

Recommended Content When it comes to electronic devices, student are often more knowledgeable in this area than their instructors. A variety of electronic devices are used in health care such as: Computer, iPad or Tablet, Cellphone, iPod and Distance diagnosing/assessment tools Unit 7A: Identification of Electronic Devices

Recommended Content There are many parts to the content of a health record and it is critical to keep a patient’s health record up to date. It’s recommended that patients review their record at every appointment. Unit 7B: Health Records

The contents of a patient’s health record include: Patient’s full name Patient’s personal home address Telephone numbers Insurance information Financial information History of health issues Medications Symptoms of illnesses presented Diagnosis Diagnostic test results Health Records

Recommended Content When addressing the issue of policies and procedures electronically, the important things to be aware of are: The policies and procedures must indicate personnel responsibility for usage of data The importance of confidentiality Proper usage of the devices Maintenance of the devices Unit 7C: Policies and Procedures

Recommended Content Briefly, the procedures for accurate documentation and use of electronic and printed health records are: Records are a legal document The data is permissible in court, and Printed documents must be destroyed properly through shredding Unit 7D: Accurate Documentation

Recommended Content The World Wide Web is full of information but not all of the information is valid or reliable. When using web-based resources, it is important to recommend credible sites, such as governmental sites, nationally recognized foundations, and major medical institutions. Never place any personal information on non-secured web site. Unit 7E: Web Based Resources

Competency 8 Using a problem solving process applied to healthcare situations, describe how healthcare workers can effectively communicate with their clients/individuals and team members.

8. Using a problem solving process applied to healthcare situations, describe how healthcare workers can effectively communicate with their clients/individuals and team members. There are two units in this module competency with accompanying learning activities. A.Describe the steps in problem solving and solution identification utilizing a team approach. B.Describe the workplace situations in which problem-solving process are utilized. Competency 8

Recommended Content 1.Identify the problem 2.Analyze the problem 3.Generate and analyze solutions – brainstorm for possible solutions, evaluate the best solution 4.Implement the best solution 5.Evaluate the solution’s effect, plan the next steps Unit 8A & 8B: Problem Solving

AssignmentResourcesNotes CHC Competency #8: Scenarios of Effective Communication Assignment on website Scenarios given that demonstrate barriers to communication and effective communication Competency 8: Problem Solving Process Recommended Learning Activities

This completes the curriculum for Communications in Healthcare Settings. 15

 You’ve now been introduced to Communications in Healthcare Settings.  Key points were presented and are found on the instructor resource outline with several learning activities to use.  You received tips on teaching the material, along with areas to be sensitive with students.  Now, click on the “Assessments” tab and complete the Communications in Healthcare Self Assessment.  You are invited to go to the website to preview additional learning activities, PowerPoints, assessments, etc.  You are encouraged to use the instructor learning resource module outline to make notes on which online resources would benefit you and your teaching style. 16 What to do next:

 Click here to access the HCCC curriculum Click here to access the HCCC curriculum  Password: HCCC  Select desired module to view 17

Berardo, K. (2007). 10 Strategies for overcoming language barriers. Retrieved from Berman, A., Snyder, S.J., Kozier, B., and Erb, G. (2008). Communicating. In A. Berman, S.J. Snyder, B. Kozier, and G. Erb (Eds.). Kozier and Erb’s Fundamentals of nursing: Concepts, process, and practice (8 th ed.) (pp ). Upper Saddle River, NJ: Prentice Hall Cherry, K. (2011). Top 10 Nonverbal Communication Tips Improve Your Nonverbal Communication Skills With These Tips. Retrieved from References

Ethnologue Organization. (n.d.) Retrieved from Industrial Engineering. (n.d.) Communication and Consumer Behavior. Retrieved from Kathol, D. (2006). Communication. In B.L. Christensen and E. O. Kockrow (Eds.). Foundations and adult health nursing (5 th ed.) (pp ). St. Louis, MO: Elsevier, Mosby McGill, I. and Beaty, L. (1994). Action learning: A guide for professional management and educational development (2 nd ed.). Sterling: VA: Stylus Publishing Inc. References

Medical Education Division of Brookside Associates. (2007). Patient relations. Nursing fundamentals I. Retrieved from Ramon, P.R. and Niedringhaus, D. M. (2008). Client Communication. Fundamental nursing care (2 nd ed.) (pp ). Upper Saddle River, NJ: Person Prentice Hall University of Mississippi Business Faculty. (2004). Module 4: Communication Skills. Retrieved from faculty.bus.olemiss.edu/dvorhies/.../Module%2004%203E.ppt References

Author: Dede Carr, BS, CDA, LDA; Pat Reinhart, RN 21 “This workforce solution was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.” This work is licensed under a Creative Commons Attribution 4.0 International License.