GLOBAL MOBILITY COMMUNICATIONS— CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu & Sharon Vanderwerff

MERCER 1 February 22, 2016 Today we’ll cover Enhancing global mobility through effective communications: –Typical issues –What we hear through employee feedback –Key themes Proven communication strategies Program success stories Innovations that assignees are looking for

MERCER 2 February 22, 2016 Global mobility communication challenges Assignees and managers “Why can’t I get a simple explanation of our assignment policies?” “The company keeps changing my Cost of Living Allowance but I never get an explanation.” “Our assignees continually complain about our policies, but when we throw money at them, they still complain!” “We’re making major policy changes- how can we communicate them so they are understood?”

MERCER 3 February 22, 2016 Feedback from assignees Actual results from an opinion survey Outbound Assignees QUESTIONSatisfied %Dissatisfied % Compensation Package Policies– Clear/Understandable Explaining Changes in Packages Corporate HR Support Tax Provider Repatriation Plan Beneficial to Career Would Accept Another Assignment

MERCER 4 February 22, 2016 Subsequent actions 1.Revamp policy documentation to improve usability and assignee understanding 2.Provide extensive communication materials to current assignees and stakeholders on implications of new policy 3.Offer high accessibility of policy documents and communication materials through the corporate portal 4.Introduce individualized reports to explain changes in compensation packages to assignees

MERCER 5 February 22, 2016 Communication needs are relatively simple… For assignees and managers Clear understanding of policies and processes Effective explanation of changes that impact them Easy access to global mobility information

MERCER 6 February 22, 2016 Global mobility portals Mercer Belong™ Model/framework based on best practices Standardized web approach for quick deployment Fully customizable (your content) Can be Mercer hosted or employer hosted

MERCER 7 February 22, 2016 Global mobility portals Mercer Belong™ Powerful enough to know who you are, where you are Ability to securely push personalized documents to individuals across the globe

MERCER 8 February 22, 2016 Improvements assignees are looking for… Ease of access to all relevant policies and procedures Clear understanding of resources that can provide assistance All information through on-line interactive global mobility portal with single sign-on capability End of the “out of sight, out of mind” assignee syndrome!

QUESTIONS

MERCER 10 February 22, 2016 Contact + 1 (403) Margaret Wu + 1 (416) Sharon Vanderwerff