Money and Welfare Reform 15 October 2015 FEEDBACK AND FINDINGS

Purpose of event Time for reflection on pace and challenges of change Insight into how change affects individual money lives Refresh professional knowledge and skills Understand future training needs Meet new people and network Find out and share good practice Take back ideas to develop own effectiveness

Who attended? 94 frontline workers, managers, advisers and leaders – paid and volunteer Mainly from Fenland but also wider Cambridgeshire, Peterborough and West Norfolk Very wide range of agencies including housing, advice, family support, local authorities, community development, mental health and young people

What did they get out of it? 76% money and benefit knowledge increased 69% knew more about where to signpost people to 69% new knowledge to share with their colleagues 60% made new contacts useful to their work 40% more confident to talk about money with people they support (return rate of surveys 63%)

Making Money Count –intend to refer to… 74% Making Money Count website 70% CAB My Money sessions (anyone) 42% one to one money support (social housing only) 40% refer into laptop learning (social housing only) 30% employment support 20% help with renting (anyone) 18% volunteering

Workshop ratings Dealing with debt – 25 satisfactory and above, 7 excellent (96.2%) Fuel Poverty – 17 satisfactory and above, 6 excellent (94.4%) Affordable borrowing and saving – 10 satisfactory and above, 3 excellent (100%) Life under the benefit cap – 31 satisfactory and above, 20 excellent (100%) Improving financial confidence – 17 satisfactory and above, 7 Excellent (100%) Overcoming barriers to employment – 18 satisfactory and above, 6 excellent (100%) Understanding claimant commitment – 21 satisfactory and above, 3 excellent (87.5%) Families, money and making changes – 25 satisfactory and above, 15 excellent (100%) Universal credit – 36 satisfactory and above, 16 excellent (97.3%)

Workshop ratings

Future training needs 80% Implications of welfare reform changes 80% Personal budgeting support for UC 49% Managing on less money 31% Tackling problems with bills and debts 31% Paying the rent 27% budgeting monthly and planning ahead 13% Choosing and using a bill paying account

45% attendees will reach 50+ people 15% attendees reach people 25% attendees reach people 8% attendees reach % reach 5 or less This suggests the conference could easily reach over 2500 people in the next year! How many people will the information reach?

“Excellent and extremely knowledgeable facilitators, learnt a great deal as well as collating really useful links to other organisations. Venue and food very good” “Excellent conference. I left feeling somewhat daunted by the challenge facing my tenants but empowered by the invaluable knowledge I gained and inspired to contribute to the change needed within my organisation” “All of the workshops were very good and informative. I definitely took a lot away from the day to be used in my daily working practice” “A very good day!! Highly recommended!!” “Whole conference was very well planned, communicated & managed. Well done. Thank you” “A Very well presented conference which has given me a tremendous amount of info and boosted my confidence as to how I will provide the knowledge to my customers” A few quotes

Acting on your feedback… You saidWe did More help and training on welfare reform Piloting a new Universal Credit training session from Feb 2016 More regular updates and bulletins from Making Money Count We started a new monthly bulletin in Nov 2015 – to subscribe Reminder of MMC services and how to refer in Produced a new referral reminder on our website at content/uploads/2015/10/MMC-at-a-glance.pdf content/uploads/2015/10/MMC-at-a-glance.pdf Resources to help clients with transition to Universal Credit Developing a new section for the MMC website – going live by early Feb 2016 Make all the presentations from the conference available All posted on our website count/training-for-frontline-workers/conference-october-2015/ count/training-for-frontline-workers/conference-october-2015/

Finally you said… “When’s the next one?!” STAY IN TOUCH Everyday help with money