Research plan Anssi Panula Modular Service Architecture and Service Interfaces in Care Pathway – A Case Study

Motivation Needs from healthcare services are contradictory Modularity makes complexity manageable, allows parallel work and improvement, and enhances capabilities to adapt to uncertainties (Baldwin & Clark, 2000) 9/12/ M.Sc. Thesis Research Plan Presentation Extensive needs for healthcare services Costs must not increase!

Case hospital Average recovery times reduced by >50% Meniscus injury from >60 days to 23 days Anterior cruciate ligament (ACL) injury from 118 days to 55 days More than 90% of the customers would recommend the hospital to other people 3 M.Sc. Thesis Research Plan Presentation 9/12/2015

Research question and objectives Research question: To what extent the service architecture design and service interfaces lead / have led to great results in shortening recovery times? Objectives: Finding out the role of modular architecture in enabling efficiency and effectiveness gains in treatment of accident injuries Shed light on the role of interfaces between service components 4 M.Sc. Thesis Research Plan Presentation 9/12/2015

Some terminology Modularity - “Building a complex product or process from smaller subsystems that can be designed independently yet function together as a whole” (Baldwin & Clark, 2000) Component (module) – “Relatively independent part of a system with a specific function and standardized interface” (Rajahonka, 2013) Service architecture – “The way the service bundle is decomposed in to modules” (Voss & Hsuan, 2009) Service interface – “Connections between modules” (Vähätalo, 2012) Care pathway – “complex intervention for the mutual decision making and organization of care processes for a well-defined group of patients during a well-defined period.” (European pathway association) 5 M.Sc. Thesis Research Plan Presentation 9/12/2015

Literature & main researchers General modular systems theory (Schilling, 2000) Service modularity research (e.g. Bask et al. 2011) Architecture and design (e.g. Tuunanen et al. 2012; Bask et al. 2014) Interfaces (e.g. Voss & Hsuan, 2009) Main researchers of modularity in healthcare services Vähätalo (2012, 2014) De Blok (2009, 2010a, 2010b, 2013, 2014) Eissens-van der Laan (2015) 6 M.Sc. Thesis Research Plan Presentation 9/12/2015

Methodology – literature review & case study 1.Constructing a framework from current literature 1.Modular architecture 2.Interfaces 2.Case study – semi-structured interviews 1.Map the care pathway architecture 2.Deep dive on interfaces between modules 3.IF needed: interviews from other organizations for comparison 7 M.Sc. Thesis Research Plan Presentation 9/12/2015

Schedule December – January Literature review February – March Formulating the framework Interviews April – May Data analysis Findings and presentation June Finalizing the thesis 9/12/ M.Sc. Thesis Research Plan Presentation

Q & A? Modular Service Architecture and Service Interfaces in Care Pathway – A Case Study