Equality & Diversity Mandatory Update Welcome Equality & Diversity, is it good Customer Care? How does the Care Quality Commission connect with Equality.

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Presentation transcript:

Equality & Diversity Mandatory Update

Welcome Equality & Diversity, is it good Customer Care? How does the Care Quality Commission connect with Equality & Diversity? What can you do to support Equality & Diversity?

The Equality Act 2010 The Equality Act 2010 can be found on the LCHS Staff Intranet Click on ‘Equality & Diversity’

Equality Areas Protected Characteristics All definitions on the Equality & Diversity Staff Intranet Page

Care Quality Commission 5 key areas linking to Equality & Diversity

Equality Delivery System Aimed at improving equality performance & putting equality at the heart of NHS business

Signposting Delivering Same-Sex Accommodation Access to Work Stamp it Out Dyslexia Project Other good practices in process Staff Networks

Young Carers Card

How can I support E&D? Training Understanding the CQC objectives Get involve with the EDS Constantly check the Equality & Diversity part of the staff intranet Sign up for Stamp it Out

Is E&D good customer care? “Diversity is not about how we differ. Diversity is about embracing one another's uniqueness.” Ola Joseph

Contact Rachel Higgins Equality & Human Rights Trainer Mobile: Confidential Contact Mobile (Answer phone):