ADP’s Live Chat NEW: Live Chat from ADP DEALERSHIP AREA All Departments ISSUES Build Awareness of your dealership offerings Drive additional sales opportunities Did you know…. 90% of dealer site visitors surf off without ever contacting the store? More than 30% of the Internet leads go unanswered by an average dealership? 23% of online car shoppers took their business to a different brand due to unresponsiveness by initial dealer? Turn Browsers into Buyers 7 days a week! Every day, you make sure visitors to your dealership have a great customer experience. Why not take the same care with your website visitors? With our Live Chat solution, your customers get the same engaging experience online as when they visit your dealership. Our new Live Chat service is available for any type of dealer website. We simply add a “Chat” button to a variety of areas on your website, and you are ready to go. When your website visitor “clicks” on the “Chat” button, our trained agents immediately engage them in a dialog, handling inquiries about inventory, vehicle price, and service requests, turning t hem into “ups” and service appointments within minutes. Once the dialog is complete, a chat transcript is sent to your team to give your sales and service people context and immediate visibility to the lead. By adding Live Chat service to your website, you will generate substantially moreLive Chat qualified opportunities than you are getting today without it. Our live agents engage online consumers immediately and achieve a close rate of three times the national average. Our agents are trained to capture several points of information from each Chat dialogue, including: Name Phone number address Vehicle of interest Trade in information Financing terms (cash, auto loan, lease, special financing, etc) Timeframe for purchase Motivation for purchase Service information Any other information they can get! Benefits of Live Chat on your Website: Our new Live Chat service is available for any type of dealer website. We simply add a “Chat” button to a variety of areas on your website, and you are ready to go. When your website visitor “clicks” on the “Chat” button, our trained agents immediately engage them in a dialog, handling inquiries about inventory, vehicle price, and service requests, turning them into “ups” and service appointments within minutes. Once the dialog is complete, a chat transcript is sent to your team to give your sales and service people context and immediate visibility to the lead. By adding Live Chat service to your website, you will generate substantially more qualified opportunities than you are getting today without it. Our live agents engage online consumers immediately and achieve a close rate of three times the national average.Live Chat

ADP INC. DEALER SERVICES GROUP / 1950 HASSELL ROAD /HOFFMAN ESTATES, IL 60169/ SM © 2008 ADP, Inc.– Dealer Services Group / Printed in U.S.A. The ADP logo is a registered trademark of ADP of North America, Inc. ADP’s Live Chat cont’d Sample Live Chat Transcript Engaging Conversations Our agents are trained to “hot transfer” leads via a phone call to alert you immediately if a prospect appears to be “in market” now. They'll call the right dealer contact when issues arise that require escalation within the dealership. We do whatever it takes to keep your customer satisfied and engaged. Our agents know the automotive industry, but we also take the time to learn your dealership's brands, personality, inventory and methods before we engage your customers. We will work with your team to develop scripts, processes and procedures to make the whole experience a pleasant experience for your customers and a financially rewarding one for your dealership! Besides forwarding the chat transcripts to you as soon as they are complete, we provide weekly and monthly reports that summarize the activity generated through this feature. HOURS OF SERVICE Our Live Chat agents are available seven days a week on the following schedule: Monday–Friday:6am through Midnight Saturday:7am through Midnight Sunday:8am through Midnight We continually evaluate the need to extend our chat hours based upon the volume of chats initiated outside our standard staffing hours, and will extend the service to 24/7 if the volume warrants. To learn more about putting Live Chat on your Website, call , or us at bzresults.com.