Coach Academy ROI vs VOI
Coach Academy Core Issues for Business 1. How to attract and keep talented people 2. How to increase profitability and shareholder value 3. How to increase creativity, productivity and customer satisfaction
Coach Academy Change is accelerating Risk and uncertainty are increasing Complexity is increasing The New Operating System
Coach Academy Time Fear Bottom Line Today’s Business Environment
Coach Academy Fear vs Trust We must abandon the FEAR paradigm of old for a new paradigm of trust in ourselves, in others, and in progress.
Coach Academy The Nature of Change “….personal change must precede or at least accompany management or organisational change….attempting to change an organisation without first changing one’s habit patterns is analogous to attempting to improve one’s tennis game before developing the muscles that make better strokes possible.” Steven Covey
Coach Academy Enter Coaching…
Coach Academy Coaching seen as not connected to the needs of the business. Decision science – making an assessment and decision to implement coaching. Needing a tool to measure coaching Coaching Today
Coach Academy Current tool - ROI Kirkpatrick’s Model Level 1 Reaction Level 2 Learning Level 3 Behaviour Level 4 Business Objectives Measuring Coaching
Coach Academy Measuring Coaching Phillips Model Same first four steps as Kirkpatrick Level 5 Return on Investment BCR = program benefits Program costs ROI (%) = Net Program Benefits X 100 Program Costs
Coach Academy Very costly Coach centred Training tool Doesn’t include the intangible Long term Evaluating ROI
Coach Academy Value/s of Investment What is it? How does it work? Introducing VOI
Coach Academy VOI Values Intent Behaviours Outcome Measured by the client
Coach Academy ROI vs VOI ROIVOI Left brained Trainer centred Science System Financial Return Goals Right brained Client centred Art/humanistic Organic Value Creation Values
Coach Academy Lets find the middle point – the whole brained – the white space
Coach Academy Thank You Bronwyn Bowery-Ireland