How to say No Without killing morale... As a manager, there will be times when you have to say NO – Leave request – Improvement idea – Increase or decrease.

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Presentation transcript:

How to say No Without killing morale...

As a manager, there will be times when you have to say NO – Leave request – Improvement idea – Increase or decrease hours

 Demoralized  Disengaged  Blow to the ego

Establish ground rules Be firm and confident Provide a legitimate reason Don’t apologize Figure out a way to say “Yes” Leave the request on the table, if possible Show your gratitude

Take the sting out...

Further Assistance: (07) Fiona Munro – HR Manager Kristie McCaul – HR Administration LiveLife Intranet: Printable version available to download from