The Emotionally Intelligent IT Leader John E. Bucher Oberlin College ACM SIGUCCS Computing Services Management Symposium April 1, 2003 John E. Bucher Oberlin College ACM SIGUCCS Computing Services Management Symposium April 1, 2003

Primal Leadership: Realizing the Power of Emotional Intelligence Daniel Goleman, Richard Boyatzis and Annie McKee Primal Leadership: Realizing the Power of Emotional Intelligence Daniel Goleman, Richard Boyatzis and Annie McKee Harvard Business School Press, Boston, 2002

Emotional intelligence is the ability to know and manage oneself along with an awareness and ability to manage one’s relationships with others.

The #1 task of a leader: To prime good feeling in those that they lead. To create resonance - a reservoir of positivity that frees the best in people.

Limbic open loops Setting an emotional standard Emotions are contagious Laughter and the open loop; cheerfulness and warmth spread most easily Limbic open loops Setting an emotional standard Emotions are contagious Laughter and the open loop; cheerfulness and warmth spread most easily

Leader Climate Organizational success Organizational success

Leadership Competencies Self Awareness Self Management Social Awareness Relationship Management Self Awareness Self Management Social Awareness Relationship Management

Emotional self-awareness Accurate Self Assesment Self-confidence Emotional self-awareness Accurate Self Assesment Self-confidence Self Awareness

Self-control Transparency Adaptability Achievement Initiative Optimism Self-control Transparency Adaptability Achievement Initiative Optimism Self-Management

Empathy Organizational awaress Service Empathy Organizational awaress Service Social Awareness

Inspiration Influence Developing others Change catalyst Conflict management Teamwork and collaboration Inspiration Influence Developing others Change catalyst Conflict management Teamwork and collaboration Relationship Management

Where does emotional intelligence come from? How does EI get developed? The inherited factors: genetic environmental The inherited factors: genetic environmental

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