Emotional intelligence LPCH Coaches February 8, 2016.

Slides:

Advertisements

Similar presentations

The Language of Coaching-based Supervision

Advertisements

Kothrud Police Station, Pune City 1 Communication Skills Kothrud Police Station Kothrud Police Station Pune City 20 th, December, 2010 Session-I.

Performance Management

Personal Development Plan. EQ Development Plan: 1. My real self: My strengths and weaknesses 2. My ideal self: Who do I want to be? 3. My learning agenda.

Conflict Management Dr. Monika Renard Associate Professor, Management College of Business.

The Emotionally Intelligent Leader.

Mindsets Carol Dweck. Which of these statements do you agree with? 1.Your intelligence is something very basic about you that you can’t change very much.

Adaptive Leadership Beliefs Behind Dr. Ron Heifetz’ work Problems are embedded within complicated and interactive systems. Problems are embedded within.

Leading at the Speed of Trust®

Leadership: Understanding its Global Impact

The Emotional Intelligence Association Developing the Emotional Intelligence of Leaders.

Coaching Workshop A good coach will make the players see what they can be rather than what they are. –Ara Parseghian ®

The Speed of Trust Stephen M. R. Covey. What is trust?  What are two key areas where confidence is important if trust is to be established?  Integrity.

Coaching Workshop.

 1 Professional Development Competency—Teamwork and Inclusion.

Active Listening Skills The Heart of Empathic Understanding.

MENTSCHEN TRAINING ACTIVE LISTENING JUNE 7, 2012 PAUL DAVIDSON, PHD V.P. OF TRAINING, NEW ENGLAND REGION.

Coaching Skills for Leaders Workshop Date 13th March 2014 Facilitator Mike White.

Dr. Michael John Roe THS. “We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we.

1.  3:00-4:00  Introduction  4 conflict management skills  4:00-4:15 Break  4:15-5:15  4 conflict management skills (continued)  Preparation for.

3-1 The Manager as a Person Chapter Learning Objectives 1. Define attitudes, including their major components. 2. Discuss the importance of work-related.

Office of the Auditor General of Canada Emotional Intelligence at Work for the Financial Management Institute June 1, 2009 Facilitated by: Laurie Rose.

Developing Business Practice – 302LON Developing a Personal Development Plan Unit: 10 Knowledgecast: 2.

Becoming an Influential

Sales Concepts and Apps Trust and Service in Sales.

Sanjeev Batta October 16, We help government and public sector organizations deliver sustainable results by effectively leveraging technology,

Unit 11 Virtual Lecture Improving Communication Climates.

It’s Not Just About the Horses: How to Bring Out the Best In the People You Work With John J. Martin Dina Parrello.

Teachers Mentoring Teachers: The Gift of Peer Feedback Katherine M. Hyland, PhD Gerald Hsu, MD University of California, San Francisco Academy of Medical.

Jump Start Communication after Deployment (MAR 2103) 1 Jump Start Communication after Deployment FACILITATOR’S NAME DATE.

The Speed of Trust Stephen M.R. Covey.

Carl Dolan : Cultures & Change Lead 2ndbounce M: E: Eldisa Zhebo-Lloshi : Founder ICLA M: E:

Triggers: Keeping Things Positive SESSION 7. Homework Review Child Centred Play  Was it hard?  Was it different?  How did your child react?  Did you.

1 EFFECTIVE COMMUNICATION AND PRESENTATION The way to present the world in a clearer and better view.

Acting to bring about change in a system or situation

Therapeutic Communication

Educational Solutions for Workforce Development Multidisciplinary Listening and Feedback Rhona M McMillan AA (CPD) Glasgow.

Parks NGA 1/14/2014. > Character Talk Straight Demonstrate Respect Create Transparency Right Wrongs Show Loyalty > Competence Deliver Results Get Better.

Everyone Can be a Leader (but we aren’t born that way) Linda L. Brown, Ph.D.

Marking and Feedback CPD Student approach to marking.

 Mindset: The New Psychology of Success Carol Dweck.

“Nothing is as fast as the speed of trust.” —Stephen M. R. Covey.

Changing the learning landscape Project Management Tips and Tricks – Myles Danson Programme Manager Jisc.

1 COACHING FOR IMPACT Stephanie Brodtrick MBA RN Learning Operations VUMC Human Resources Adult Enterprise Leadership Development Series: April 12, 2016.

The Emotional Intelligence Association

Emotional Intelligence

Performance Management

Apply Your Best Listening Skills

Interpersonal Communication

102 Leadership COACHING.

Emotional Intelligence Primer McLaughlin Consulting Services

2. 2 What is adaptability * The ability to adjust your emotions, thoughts and behaviors to changing situations and conditions, being open to change,

7-2 Leadership Goals Describe the need for leadership skills and the characteristics of an effective leader. Identify the human relations skills needed.

To deliver Coaching Lasting behavior change

Leading with trust through character and competence

Active Listening Skills

Patient and Family Engagement: It Begins With Me

Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.

Emotional Intelligence

Habits of Mind: Mindsets For Learning

Active Listening Skills

FINDERS, KEEPERS: Getting your stars to stay

Unit 5 Name: ___________________

Giving and Receiving Feedback

Building Trust in a Team

Coaching in the Workplace: When & How

Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.

Using Effective Leadership to Build a Strong Culture

I know what I am good at this lesson

Presentation transcript:

Emotional intelligence LPCH Coaches February 8, 2016

Emotional Intelligence Self awareness Self regulation Motivation Empathy Social Skill Goleman, What Makes a Leader?, Harvard Business Review 1998

Self awareness I can recognize my emotions as I experience them I know my strengths and weaknesses I ask people for feedback on what I do well an how I can improve

Emotion Regulation Gross, 2013

Tools 360 feedback Observation with verbatim recording Videotaping Prompted feedback Temperament, strengths inventories

Tools Mindfulness exercises Written reflection or coached debriefing Critical incidents Personal SWOT analysis Values Triggers Locus of control, sphere of influence

Empathy

Ask Ideas Impact Feelings Expectations

Trust 1. Talk straight 2. Demonstrate respect 3. Create transparency 4. Right wrongs 5. Show loyalty 6. Deliver results

Trust 7. Get better 8. Confront reality 9. Clarify expectations 10. Practice accountability 11. Listen first 12. Keep commitments 13. Extend trust Covey, The 13 Behaviors of a High Trust Leader

Mindset Learn to hear your fixed mindset voice Recognize you have a choice Talk back with a growth mindset Act on the growth mindset Carol Dweck -- x.html

Consider Observed Behavior Observer’s Interpretation Feedback

Interpretations “I barely know what’s going on in my own head, and I have special access to that.” Charles Dwyer, PhD Influencing People Skills Lab LPCH, July 2009

Consider Observed Behavior Observer’s Interpretation Feedback

Consider Observed Behavior Observer’s Interpretation Feedback

Consider Observed Behavior Observer’s Interpretation Feedback

Untangling Feedback Assume good intentions Describe behavior Explain the impact of behavior Take responsibility for your impressions & interpretations Ask. Don’t guess at intentions or internal states Acknowledge gaps between intentions, internal states and outward impressions

How to resist feedback Explain Defend Rationalize Deny Ignore Patronize Discredit Crumble Attack

Tips Listen without interrupting Acknowledge, consider Restate, summarize Ask clarifying questions Write it down Do not explain, deny, defend…