1 Collection Best Practices and Tools Perspective from the Private Sector Wendy Sifford, Moderator Government Banking Relationship Manager November 1, 2013

2 U.S. Bank Retail Collections Jessica Rogers & Kathleen Legg

3  Allow individuals or companies to authorize one-time or recurring debits to checking or savings accounts  Agency controls timing and collection efforts  Efficient and cost effective ACH Direct Debit Wendy Sifford & Tutti Souders

4  Payment Authorization Manager is a web based service that allows ACH originators to present authorization and enrollment forms electronically to consumers and corporate trading partners  ACH receiver authenticates to the system, consents to e- signature, and completes the form. Both the originator and the receiver will get a final copy of the form and the e- sign consent for their records ACH Pre-Authorization Manager Wendy Sifford & Tutti Souders

5  Provides a single point of entry for electronic payment processing  Enables your customers to make payments via the Web, IVR, and live agent  Processes settlement through Bank (ACH) and Credit Card Processor  Seamlessly integrates with any agency, call center, or application  Incorporates leading edge technology to provide configurable application and user interfaces  Should adhere to highest industry standards for security Online Payments Online Payments Wendy Sifford & Tutti Souders Banking Partner Merchant Processor

6 6  Is it allowed?  Collect payment while you have individual on phone, in person or by mail  Convenient payment option  Easily handle recurring and installment payments  Online, terminal and mobile options Credit Card Acceptance Wendy Sifford & Tutti Souders

7  Mail Pickup : Early pick up directly from Post Office  Processing: Following Agency specific instructions Allows agency to reallocate resources  Reporting: Online Images Transmission files  Security Segregation of duties Secure facility Lockbox Wendy Sifford & Tutti Souders

8 Consumer ‘A’ Consumer ‘B’ Bank Online Resources CheckFree Agency ABC Credit Union Typical ‘Online Payment’ Flow E-Lockbox Wendy Sifford & Tutti Souders

9 Check Free BPS # 4 RPPS Electronic Remittance File One credit is posted to your account daily Agency Online Resources Metavante E-Lockbox Wendy Sifford & Tutti Souders E-Lockbox Payment Flow

10  Depositing checks is as simple as scanning them at your PC simple as scanning checks at your PC to deposit domestic checks without going to the bank  As complex as you require to process remittances and import data to update your Accounts Receivables Remote Deposit Capture Wendy Sifford & Tutti Souders