#CASEindiana { Social Media Social Media for Customer Service CASE Indiana 2014 Fall Conference Marian University, Indianapolis

#CASEindiana 2:30 a.m.

#CASEindiana 2:30 a.m.

#CASEindiana 2:30 a.m.

#CASEindiana Are you creating moments like this?

#CASEindiana 1.5 million questions

@WeTellYourStory

“It hooked me on the brand. It’s the only service of its kind I recommend.”

@WeTellYourStory

Where to start?

#CASEindiana Start with you.

#CASEindiana Join the conversation.

#CASEindiana “Terrible food… Had to choose between cold, hard pizza or cold shriveled ‘hot’ dog. #fail”

#CASEindiana That tweet wasn’t a problem. It was an opportunity to correct a problem.

#CASEindiana “Props for treating us right. Goes a long way in my book. Thanks!”

#CASEindiana Be a champion.

#CASEindiana People will be more interested in listening to your story if first they feel you are truly interested in their story.

#CASEindiana Weekly Resource: newsletter.nichols-co.com