Security Week 13 Subject : V0206 – Administrasi & Operasional Kantor Depan Year : 2009 Security Week 13

Review Question #12 1. Hospitality management also includes providing a safe environment. a. true b. false 2. The security department of a hotel includes which of the following? a. sets policies for safety b. organizes programs for safety c. trains employees in safety practices d. should be directed by a trained professional e. all of the above 3. An in-house security department includes which of the following? a. is cost effective b. works with other members of the management staff to develop safety programs c. parcels out the role of security to other management staff members d. both A and C e. performs hall patrol only Bina Nusantara

Review Question #12 4. The initial cost of an electronic key system is perceived as a disadvantage by some hoteliers. a. true b. false 5. Battery-powered, hardwired, host computer, keypuncher, and templates are used to describe which of the following? a. electric security b. hard electric key c. electronic key system d. hard key system e. none of the above 6. Guest should be encouraged to read the fire safety instructions posted on guest room doors by offering an incentive which can be redeemed at the gift shop, lounge, or restaurant in the hotel. Bina Nusantara

Review Question #12 7. Developing a fire action communication procedure for front office personnel should be performed prior to the emergency and communicated through training to all personnel. a. true b. false 8. Employee safety programs begin with which of the following? a. buying pamphlets on fire safety b. use of a hired consultant to deliver training sessions c. supervising with a safety conscious attitude d. establishing a safety committee e. both C and D Bina Nusantara

THANK YOU AND HAVE A GOOD DAY Bina Nusantara