File: 05_RETS Business Case.PPT 1 RETS Business Case  Major categories of benefits in the business case  Components within each category  Calculating value for the components

File: 05_RETS Business Case.PPT 2 RETS Business Case Topic Objectives  Describe components of the business case for the use of RETS in your organization  Recognize factors that influence the value of the business case Information to help us create a defensible business case for our MLS

File: 05_RETS Business Case.PPT 3 RETS Business Case MLS Staff Time Savings  Components: –Reduced IT operations and migration effort –Reduced technical support effort –Reduced call center workload –Reduced report/download development effort  Calculating value: –Identify all the staff involved –Estimate hours saved for each –Calculate value using estimated hourly rates

File: 05_RETS Business Case.PPT 4 RETS Business Case MLS Additional Data Revenue  Components: –Data licensing revenue  Calculating value: –Identify potential customers –Estimate likely revenue –Estimate incremental development costs –Estimate incremental operations costs

File: 05_RETS Business Case.PPT 5 RETS Business Case MLS Additional Software Revenue  Components: –Share of licensing revenue from sales of licenses of RETS Service Consumer software  Calculating value: –Estimate number of Realtors ® likely to license software –Estimate value of share of licensing revenue –Estimate incremental marketing and support costs

File: 05_RETS Business Case.PPT 6 RETS Business Case Richer Client Software Selection  Components: –Increased satisfaction among Realtors ®  Calculating value: –Estimate value of reduced frequency and length of support calls –Estimate value of happier Realtors ®

File: 05_RETS Business Case.PPT 7 RETS Business Case Increased MLS Customer Satisfaction  Components: –Standardized data accessibility  Calculating value: –Estimate value of Realtors ® accessing data consistently and reliably

File: 05_RETS Business Case.PPT 8 RETS Business Case Increased MLS Staff Satisfaction  Components: –Reduced workload/overtime –Reduced number of page-outs  Calculating value: –Calculate value of reduced staff turnover –Calculate value of improved morale

File: 05_RETS Business Case.PPT 9 RETS Business Case Topic Summary  Tangible benefits: –Reduced cost –Increased revenue  Intangible benefits: –Improved customer and staff satisfaction  Benefit value proportional to number of staff/customers

File: 05_RETS Business Case.PPT 10 RETS Business Case