Evaluating Chamber Services Paige Lamica, Shawna McGaffigan, Adam Weiss

Chamber History & the NICC Chambers originated in 1599 U.S. Chamber Nantucket Island Chamber 2

Goal How can the NICC enhance its programs and services to better meet member needs and stakeholders expectations? Identify best practices Assess needs Evaluate satisfaction Recommend improvements 3

Methods Public Survey Member Survey Interviews 4

Findings Ranked positively 39% ranked it 5 out of 5 Average score: 4.33 Membership Fees 76% Good value 9% Bad value 15% Unsure /5 76 %

Public 206 total surveys Demographics Levels of knowledge among categories 6

Members 7 66 total responses Generally positive Knew more than the public

Interviews 21 interviews Members, non-members and staff 8

Recommendations 1. Website 2. Member events 3. Educational Program i. Energy ii. Housing 9

Website Redesign More user-friendly and mobile friendly Try to stay local with designer 10

Member Events 64% happy with workshop number Different topics Energy & Housing Webinars Business After Hours Targeted demographics 11

Recommendation: Educational Program Energy Reduce energy consumption In person is best form of communication Workshop Provide statistics Designed by National Grid Guidebook theme 12

Recommendation: Educational Program Housing Concerns Both members and non-members Stipend vs physical housing Chamber should be an agent Supply info & organize forums 13

Acknowledgements Dr. Janet Schulte, Interim Executive Director and Sponsor The NICC Staff Dominic Golding & Reinhold Ludwig, Project Advisors 14

Questions? 15