CHAPTER 1 YOUR GROUPS AND TEAMS: COMMUNICATING FOR SUCCESS
EXPERIENCES & FEELINGS Expectations Investment Pressures Personal characteristics & preferences Gender Culture
APPLIED CAREERS Mass communications Organizational communications Political Science or Public PR Performance, TV, theater Teaching Business, etc.
TYPES OF GROUPS & TEAMS Informal Study & support Staff Task Forces Governance Focus Groups Self-Managed Teams Quality Project Health Care, etc.
WORKPLACE TRENDS Teams & Teamwork Quality & Customer Satisfaction Information & Technology
KEY CONCEPTS Groups vs. Teams Group = dominant viewpoint Team = diverse viewpoints Important issues Relationships Processes Purposes
KEY CONCEPTS - CONT’D. Team Diverse group of people Shared leadership Team identity Efforts are interconnected Work to achieve mutual goals Works within context of other groups & systems
TEAM DEFINITION “A team is a diverse group of people who share leadership responsibility for creating a group identity in an interconnected effort to achieve mutually defined goals within the context of other groups and systems.”
TRANSACTIONAL & TASK PROCESSES Transactional Processes give-and-take re individuals give-and-take re the team give-and-take re task processes Task Processes Focus on the job at hand Roles and functions focused on the work
COMMUNICATION Process Verbal & Nonverbal Cues Negotiation Context Environment
RISK Need vs. Fear Emotional issues Rationalization Dilemma
SYSTEMS & SUBSYSTEMS Systems Theory Internal & External Relationships Interrelationships & interdependency Linking communication Open systems Norms Roles Cybernetic processes
PREPARATION FOR TEAMWORK Start the process Learn one another’s names Create a dialogue Identify special strengths Share expectations Hypotheses re personal agendas
PREPARATION FOR TEAMWORK - CONT’D. Actually be interested in each other Assign a note-taker Determine what the group is supposed to do Develop a systematic approach to reach goals Plan ahead Help & support each other