Defining Technology's Great Expectations Organizations all over the world struggle with the choice between fully integrated systems or best-of-breed software integrations. CIOs have argued over the years about which approach delivers the ideal balance of user features, time to value, cost management and organizational benefits. It seems like there's no clear answer. Experts in transportation software will dissect both solutions. Moderator: Ken Pehanick, President & CEO | SaaS Transportation Speakers: Jon Fox, VP, Strategy | Load Delivered Logistics Tom McLeod, President | McLeod Software

Core ERP Capabilities Pick the best for your main business Functionally broad and supports integration Stay on the upgrade path, but on your schedule

Core ERP Capabilities Complimentary Product

Core ERP Capabilities Complimentary Product

Core ERP Capabilities Complimentary Product

Sometimes “best of breed” can produce silos of information Trucking Dispatch System Trucking Dispatch Database Financial Accounting System Financial Accounting System Database Freight Management System Freight Management System Database Brokerage Database Brokerage Database 3 rd Party Document Imaging System 3 rd Party Document Database 3 rd Party Document Database 3 rd Party EDI System 3 rd Party EDI System Data

Don’t settle for poor integration! Poor integration and data context will lead no one to trust the data Multiple very different human interfaces are hard for your users to navigate

Managing a Software Portfolio Master Data Management! Web Services based API’s & Integration Full access to the data for ROBUST reporting, inquiry and integration

Write it Yourself? User Guide Requirements Specification Design Spec Test Plan Documentation Support Development Group

The Load Delivered experience Premier 3PL Service Provider Delivering information and insight to our customers 10x faster than the competition, with greater transparency, at a more efficient cost for service. 10

The Vision

LD Service Offerings 12

WORKFLOW Challenges 13 Employees are expected to be trained and operate on a minimum of 5 different systems. Disparate systems make it difficult to adopt consistent workflow across the entire business. Inefficiencies related to using multiple systems prevents employees from focusing time on client relationship building, value-add tasks.

Solution Approaches Buy Purchase an existing TMS system Highest Speed to Market Low cost upfront, higher cost in the long term Non proprietaryLow Adaptability Build Build all functionality from scratch Lower Speed to Market High upfront cost, lower long term cost 100% proprietaryHigh Adaptability Integrate I ntegrate the best of 3 rd party tools Higher Speed to Market Medium upfront and long term cost Workflow / Front End is proprietary High Adaptability 14

Defining the integration approach 15

Summary What is most important to consider is which choice will enable your company to be in the best position to take advantage of future opportunities. Best of breed software can best be found thru integrations but many factors need to be considered for the best decision for supporting revenue-generating business processes.  Primary platform capabilities are key  Functionally broad core system  Supports Integration aligned with diversity of your business  Understand Business process flow and how integration will impact it  Master Data Management plan needed to avoid data silos  Don’t forget the customer – stay focused on the customer experience

Questions and Answers ‘Defining Technology’s Great Expectations’