Robert Crawford, MBA West Middle School

 Identify Troubleshooting techniques  Explain the difference between a hard reboot and a soft reboot  Identify the purpose of starting safe mode  Identify about how to stay informed about changes and advancements in technology Essential Question What can we do when something goes wrong with our computer?

 Command Prompt  Reboot  Safe Mode  Troubleshooting

◦ What is it? ◦ The book says, “the act of diagnosing, and hopefully solving, a computer or software problem.” ◦ It is more than that, it is a process: Step 1: Prepare Step 2: Make a damage control plan Step 3: Get the symptom description Step 4: Reproduce the symptom Step 5: Perform corrective maintenance Step 6: Narrow it down to the root cause Step 7: Repair or replace defective component Step 8: Final testing Step 9: Take Pride Step 10: Prevent future occurrence

 Connections ◦ This is one of the most common problems with the computers here, and elsewhere  Documentation  Reboot ◦ Hard Reboot  Avoid doing this ◦ Soft Reboot  (Ctrl+Alt+Delete)

 What are Repair Utilities?  Repair utilities are programs that let you check, diagnose, and repair the computer. ◦ System Restore ◦ System Recovery ◦ Safe Mode (F8) ◦ Command Prompt  Dir, cd, help ◦ Get Help ◦ Stay informed  Slashdot.com  Toms Hardware guide  Cnet.com

 Identify Troubleshooting techniques  Explain the difference between a hard reboot and a soft reboot  Identify the purpose of starting safe mode  Identify about how to stay informed about changes and advancements in technology Command Prompt Reboot Safe Mode Troubleshooting