Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan.

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Presentation transcript:

Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia September 24 th, 2014

Agenda Introduction

Agenda Introduction Define the Issue

Agenda Introduction Define the Issue Establish the Decision Criteria

Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data

Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions

Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision

Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise

Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise Conclusion

Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise Conclusion

Introduction

Contract

Introduction Contract United States Postal Service

Introduction Contract United States Postal Service Amazon

Introduction Contract United States Postal Service Amazon DECIDE

Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions

Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues

Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues Find the most appropriate solution(s)

Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues Find the most appropriate solution(s)

Define the Issue

Should Amazon and United States Postal Service continue their expansion of Sunday deliveries?

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers Employees

Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers Employees

Establish the Decision Criteria

Criteria

Establish the Decision Criteria Criteria Customer Satisfaction

Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers

Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction

Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction

Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction

Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction

Collect & Analyze Data

Customer Satisfaction

Collect & Analyze Data Customer Satisfaction Availability to all customers

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour 25% premium

Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour 25% premium

Collect & Analyze Data

Amazon Satisfaction

Collect & Analyze Data Amazon Satisfaction Mutual advantage

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government No significant increase

Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government No significant increase

Identify & Evaluate Solutions Remain in current cities

Identify & Evaluate Solutions Remain in current cities Expand to more cities

Identify & Evaluate Solutions Remain in current cities Expand to more cities Expand to other retailers besides Amazon

Identify & Evaluate Solutions Remain in current cities Expand to more cities Expand to other retailers besides Amazon Break contract

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Decision Matrix Alternatives

Defend & Implement

Advantages

Defend & Implement Advantages Working with Amazon

Defend & Implement Advantages Working with Amazon Only covering large cities

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off:

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off: Contract with Amazon

Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off: Contract with Amazon

Defend & Implement

Impact on Stakeholders

Defend & Implement Impact on Stakeholders Taxpayers

Defend & Implement Impact on Stakeholders Taxpayers Amazon

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization Ethics

Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization Ethics

Evaluate, Review & Revise

Evaluate

Evaluate, Review & Revise Evaluate Customer surveys Employee surveys

Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth

Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth Review Annually

Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth Review Annually Revise

Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses

Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses Analyze best decision for USPS

Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses Analyze best decision for USPS

Conclusion

Questions?

Sources Amazon.com. (September 22, 2014). Determine shipping rates. Retrieved September 11, 2014 from: Bishop, Todd. (May 7, 2014). Amazon and USPS Expand Sunday Delivery to 15 more cities, will reach ‘large portion’ of U.S. this year. Retrieved September 9, 2014 from: 15-cities-deal-u-s-postal-service/ 15-cities-deal-u-s-postal-service/ Dimondstein, Mark. USPS testing Sunday package delivery. (November 30, 2013). Retreived September 22, 2014 from: LoGiurato, Brett. (December 2011). USPS Ends Next-Day Mail: The Impact for Consumers and Companies That Depend on it. International Business Times. Retrieved September 9, 2014 from: mail-impact-consumers-companies-depend-it Nixon, Ron. (November 11, 2013) Postal Service to make deliveries for Amazon. Retrieved September 22, 2014 from: