Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia September 24 th, 2014
Agenda Introduction
Agenda Introduction Define the Issue
Agenda Introduction Define the Issue Establish the Decision Criteria
Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data
Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions
Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision
Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise
Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise Conclusion
Agenda Introduction Define the Issue Establish the Decision Criteria Collect and Analyze the Data Identify and Evaluate Possible Solutions Defend and Implement Decision Evaluate, Review, and Revise Conclusion
Introduction
Contract
Introduction Contract United States Postal Service
Introduction Contract United States Postal Service Amazon
Introduction Contract United States Postal Service Amazon DECIDE
Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions
Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues
Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues Find the most appropriate solution(s)
Introduction Contract United States Postal Service Amazon DECIDE Helps organize and outline decisions Get to the root of issues Find the most appropriate solution(s)
Define the Issue
Should Amazon and United States Postal Service continue their expansion of Sunday deliveries?
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers Employees
Define the Issue Should Amazon and United States Postal Service continue their expansion of Sunday deliveries? Stakeholders United States Postal Service Amazon Taxpayers Customers Employees
Establish the Decision Criteria
Criteria
Establish the Decision Criteria Criteria Customer Satisfaction
Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers
Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction
Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction
Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction
Establish the Decision Criteria Criteria Customer Satisfaction Effect on Taxpayers Amazon/Distributor Satisfaction Employee Satisfaction
Collect & Analyze Data
Customer Satisfaction
Collect & Analyze Data Customer Satisfaction Availability to all customers
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour 25% premium
Collect & Analyze Data Customer Satisfaction Availability to all customers Shipping rates Twitter feedback Common items delivered Employee Satisfaction Part-time employees Wages roughly $15.30/hour 25% premium
Collect & Analyze Data
Amazon Satisfaction
Collect & Analyze Data Amazon Satisfaction Mutual advantage
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government No significant increase
Collect & Analyze Data Amazon Satisfaction Mutual advantage Generating more sales USPS has the widest range of coverage Competition with physical retailers Affect on Taxpayers Mostly from government No significant increase
Identify & Evaluate Solutions Remain in current cities
Identify & Evaluate Solutions Remain in current cities Expand to more cities
Identify & Evaluate Solutions Remain in current cities Expand to more cities Expand to other retailers besides Amazon
Identify & Evaluate Solutions Remain in current cities Expand to more cities Expand to other retailers besides Amazon Break contract
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Decision Matrix Alternatives
Defend & Implement
Advantages
Defend & Implement Advantages Working with Amazon
Defend & Implement Advantages Working with Amazon Only covering large cities
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off:
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off: Contract with Amazon
Defend & Implement Advantages Working with Amazon Only covering large cities Targets small businesses Most profitable service is deliveries Disadvantages USPS current financial position More resources committed Potentially risky Wanted to remove Saturday deliveries Trade-off: Contract with Amazon
Defend & Implement
Impact on Stakeholders
Defend & Implement Impact on Stakeholders Taxpayers
Defend & Implement Impact on Stakeholders Taxpayers Amazon
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization Ethics
Defend & Implement Impact on Stakeholders Taxpayers Amazon Competitors Customers Employees EDGE Perspective Environmental Diversity Globalization Ethics
Evaluate, Review & Revise
Evaluate
Evaluate, Review & Revise Evaluate Customer surveys Employee surveys
Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth
Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth Review Annually
Evaluate, Review & Revise Evaluate Customer surveys Employee surveys Revenue growth Review Annually Revise
Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses
Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses Analyze best decision for USPS
Evaluate, Review & Revise Evaluate Customer service Employee service Revenue growth Review Annually Revise Examine all surveys & customer responses Analyze best decision for USPS
Conclusion
Questions?
Sources Amazon.com. (September 22, 2014). Determine shipping rates. Retrieved September 11, 2014 from: Bishop, Todd. (May 7, 2014). Amazon and USPS Expand Sunday Delivery to 15 more cities, will reach ‘large portion’ of U.S. this year. Retrieved September 9, 2014 from: 15-cities-deal-u-s-postal-service/ 15-cities-deal-u-s-postal-service/ Dimondstein, Mark. USPS testing Sunday package delivery. (November 30, 2013). Retreived September 22, 2014 from: LoGiurato, Brett. (December 2011). USPS Ends Next-Day Mail: The Impact for Consumers and Companies That Depend on it. International Business Times. Retrieved September 9, 2014 from: mail-impact-consumers-companies-depend-it Nixon, Ron. (November 11, 2013) Postal Service to make deliveries for Amazon. Retrieved September 22, 2014 from: