TM Project web site www.arl.org/libqual/ Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA.

Slides:

Advertisements

Similar presentations

R LibQUAL+: A Measurement Tool for Special Libraries? Susan Scheiberg Assistant Director, Library RAND Corporation David Shumaker Manager, Information.

Advertisements

LibQUAL+ in the UK & Ireland: five years experience J. Stephen Town and Selena Lock, Cranfield University.

Library Assessment Conference: Building Effective, Sustainable, Practical Assessment August 5, 2008 LibQUAL+ Lite: A New Model for Conducting Service Quality.

Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries Presented by: Martha.

Old.libqual.org LibQUAL Canada Results Highlights Martha Kyrillidou Gary Roebuck Association of Research Libraries October, 2007 Ottawa, Canada.

TM Project web site Invited Address October, 2004 South Africa.

Project web site: old.libqual.org French Canadian 2003 Martha Kyrillidou Toni Olshen Fred Heath Claude Bonnelly Jean-Pierre Cote 5 th Northumbria International.

Glasgow, Scottland May 24, 2010 ITEM SAMPLING IN SERVICE QUALITY ASSESSMENT SURVEYS TO IMPROVE RESPONSE RATES AND REDUCE RESPONDENT BURDEN: THE “LibQUAL+®

Technological Tools for Assessment New Ways of Listening to Library Users Workshop Washington, DC November 4 - 5, 2005 Jonathan D. Sousa Technical Applications.

Asia Pacific Conference on Library & Information Education and Practice (A-LIEP) Nanyang Technological University, Singapore April 4, 2006 Bruce Thompson.

Project URL – TM LibQUAL+ ™ : An Overview CASLIN The Czech Republic June, 2006 Presented by: Bruce Thompson

LibQUAL+ ® Survey Introduction Presented by: Martha Kyrillidou Association of Research Libraries LibQUAL+® and Beyond The University of.

TM Project web site Quantitative Background for LibQUAL+ for LibQUAL+  A Total Market Survey Colleen Cook Bruce Thompson January.

Project web site: old.libqual.org LibQUAL+™ from a Technological Perspective: A Scalable Web-Survey Protocol across Libraries Spring 2003 CNI Task Force.

LibQUAL+ ® Survey Results Presented by: Selena Killick ARL/SCONUL LibQUAL+ Administrator Cranfield University Introduction to LibQUAL+

The votes are in! What next? Introduction to LibQUAL+ Workshop University of Westminster, London 21st January 2008 Selena Killick Association of Research.

Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations Martha Kyrillidou Colleen Cook Bruce Thompson ALA Annual Conference.

Library Quality Assessment through LibQUAL+ ® IATUL 2009 Leuven, Belgium June 2, 2009 Presented by Martha Kyrillidou Director, Statistics and Service Quality.

Project URL – TM LibQUAL+ ™ Introduction Seattle / London January, 2007 Presented by: Colleen Cook Bruce Thompson.

TM Project web site old.libqual.org Process Management Presented by LibQUAL+™

Frank Haulgren Collection Services Manager & Assessment Coordinator Western Libraries Lite 2010 Survey Results.

LibQUAL+ ® Survey Results American Library Association (ALA) Midwinter Meeting Philadelphia, PA January 14, 2008 Martha Kyrillidou, Director Statistics.

Project URL – TM QUANTITATIVE EVIDENCE Philadelphia January, 2008 Presented by: Bruce Thompson.

LibQUAL+™ Origins, Design, Interpretation La Calidad en las Bibliotecas Conferencia Palma de Mallorca January 2005 Fred Heath Vice Provost and Director,

TEXAS A&M UNIVERSITY Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library 17 th Hellenic Conference of Greek Academic.

Old.libqual.org LibQUAL+ ® and Beyond: Using Results Effectively University of York Heslington, York, UK June 23, 2008 Martha Kyrillidou Director, Statistics.

Project URL – TM Score Norms 17 th Greek Academic Libraries Conference 24 September, 2008 Presented by: Bruce Thompson, M. Kyrillidou.

University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries

LibQUAL+™ Process Overview Using the Web as a Management Tool Martha Kyrillidou LibQUAL+™ Canada Meeting Ottawa, Canada June 14, 2006 old.libqual.org.

TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou July 28, 2003 Durham United Kingdom.

LibQUAL+™ Introduction

TM Project web site: Presented by: Colleen Cook Bruce Thompson ALA Mid-Winter January, 2006 “ 22 Items and a Box ” Qualitative.

LibQUAL+™ Process Management: Using the Web as a Management Tool Amy Hoseth Massachusetts LSTA Orientation Meeting Boston, MA October 21, 2005 old.libqual.org.

LibQUAL+ ® Survey Introduction Presented by: Martha Kyrillidou Association of Research Libraries American Library Association Midwinter.

Implementing LibQUAL+ ® Massachusetts LSTA Orientation MCCLPHEI Consortium Boston, MA November 1, 2006 Martha Kyrillidou Association of Research Libraries.

LibQUAL+™ Canada 2007 a national survey project sponsored by the Canadian Association of Research Libraries.

LibQUAL+ Finding the right numbers Jim Self Management Information Services University of Virginia Library ALA Conference Washington DC June 25, 2007.

Fairytale A fairytale about “ 22 items and a box ” LibQUAL+™ Meeting San Antonio, TX and London, UK Jan 23 and Feb Martha Kyrillidou Director,

LibQUAL+™ Around and About Library Assessment Thessaloniki, Greece June 13-15, 2005 Martha Kyrillidou Director, Statistics and Measurement Program Association.

TEXAS A&M UNIVERSITY LibQUAL+ ® Training Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library ALA Denver Midwinter 2009.

1 Project web site Evaluating Library Service Quality: Use of LibQUAL+  IATUL Kansas City, MO June 2002 Julia Blixrud Association.

LibQUAL+ ® Survey Introduction Philadelphia, PA January 14, 2008 Presented by: Martha Kyrillidou Director, Statistics and Service Quality Programs Association.

TM Project web site old.libqual.org Process Management America Library Association Midwinter Conference Philadelphia, PA January 24, 2003 Presented by.

Project web site: old.libqual.org LibQUAL+™ Process Management: Using the Web as a Management Tool ALA Midwinter Conference San Diego, California January.

® LibQUAL+ ® Implementation Procedures The Third Lodz [Poland] Library Conference Technical University of Lodz June, 2008 Presented by: Bruce Thompson.

TM Project web site: Bruce Thompson Colleen Cook Martha Kyrillidou Glasgow January 19-20, 2004 Quantitative Grounding “22 Items.

TM Project web site: Colleen Cook Bruce Thompson Seattle / London January, 2007 “ 22 Items and a Box ” Qualitative Grounding :

Project URL – TM QUANTITATIVE EVIDENCE Washington, DC June, 2007 Presented by: Colleen Cook.

TM Project web site Presented by Colleen Cook June 26, 2004 Orlando, FL ALA.

Project URL – TM QUANTITATIVE EVIDENCE Auckland, NZ April 5, 2005 Presented by: Colleen Cook Bruce Thompson.

Old.libqual.org LibQUAL+ TM : A Total Market Survey Duane Webster ARL Executive Director January 2004 San Diego, CA.

TM Project web site New Ways of Listening to Users: Colleen Cook Bruce Thompson Consuella Askew Waller April 10-13, 2003 ACRL 11 th.

“22 items and a box” Martha Kyrillidou Association of Research Libraries NELA Boston, MA September 28, 2004 old.libqual.org.

Your LibQUAL+ ® Community: A Results Meeting American Library Association (ALA) Annual Conference Washington, DC June 25, 2007 Martha Kyrillidou, Director.

Benchmarking in North American Libraries: An Evolving Art International Conference on Performance Measurement and Benchmarking in Libraries Bratislava,

LibQUAL+ ® Survey Results Presented by: Martha Kyrillidou Senior Director, Statistics and Service Quality Programs Association of Research.

Project URL – TM ® LibQUAL+ ® : An Overview The Third Lodz [Poland] Library Conference Technical University of Lodz June,

Project URL – TM LibQUAL+ ™ Introduction Martha Kyrillidou Bruce Thompson National Library for Health London, UK August 26, 2005.

On-premises Library vs. Google® Usage Patterns

Score Norms 17th Greek Academic Libraries Conference

Service Quality Assessment in a Digital Library Environment

Qualitative Grounding

LibQUAL+TM : A Total Market Survey

Your LibQUAL+® Community: A Results Meeting

QUANTITATIVE EVIDENCE

LibQual+ Survey Results 2002

QUANTITATIVE EVIDENCE

QUANTITATIVE EVIDENCE

2004 Overview LibQUAL+™ Results Meetings

LibQUAL+™: Brief Overview

Presentation transcript:

TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ Growth

2003 LibQUAL+™ Survey Activity

LibQUAL+™ 2003 Summary Colleges or Universities

LibQUAL+™ 2003 Colleges or Universities – Dimension Means

LibQUAL+™ 2003 Colleges or Universities – Library Use

LibQUAL+™ 2003 Colleges or Universities – Core Questions

LibQUAL+™ 2003 Summary Community Colleges

LibQUAL+™ 2003 Community Colleges – Dimension Means

LibQUAL+™ 2003 Community Colleges – Library Use

LibQUAL+™ 2003 Summary Academic Health Sciences

LibQUAL+™ 2003 Health Sciences – Dimension Means

LibQUAL+™ 2003 Health Sciences – Library Use

LibQUAL+™ 2003 Summary Military Institutions

LibQUAL+™ 2003 Military Institutions – Dimension Means

LibQUAL+™ 2003 Military Institutions – Library Use

LibQUAL+™ 2003 Summary State and Public Institutions

LibQUAL+™ 2003 State and Public – Dimension Means

LibQUAL+™ 2003 State and Public – Library Use

LibQUAL+™ 2003 Summary United Kingdom

LibQUAL+™ 2003 United Kingdom – Dimension Means

LibQUAL+™ 2003 United Kingdom – Library Use

LibQUAL+™ 2003 Summary French Canadian

LibQUAL+™ 2003 French Canadian – Dimension Means

LibQUAL+™ 2003 French Canadian – Library Use

Key to Radar Charts

Key to Bar Charts

LibQUAL+™ 2003 by the Numbers InstitutionsSurveys Total308128,958 American English285115,852 Colleges and Universities22198,206 Community Colleges307,354 Academic Health Sciences227,388 Military Institutions61,697 Public and State Institutions5741 Academic Law Institutions1466 British English2011,919 Canadian French2416 Dutch English1771 ARL6631,479

LibQUAL+  Related Documents LibQUAL+  LibQUAL+  Web Site LibQUAL+  LibQUAL+  Bibliography Survey Participants Procedures Manual