4/27/2017 U-verse User Guide

03 07 16 24 43 Table of Contents U-verse User Guide Introduction FleetMode Driver Guide -What is FleetMode? -U-verse Compliance Case Study -Install FleetMode Driver on your mobile device -Customize settings -Emergency Calls 16 SmartDot Installation Guide 24 FleetMode Manager Guide -Pair SmartDot with FleetMode Driver -Install SmartDot in your Vehicle -Un-pair and re-pair SmartDot -Log-in to FleetMode Manager Portal -Set up U-verse cell phone safety policy -Locate and Communicate with Drivers 43 Support Contact Information -Contact information for emergency assistance and other technical issues

Welcome to this project What is FleetMode? Donec vel nisl nec risus vulputate placerat in at ligula. auctor magna nec lacus porttitor hendrerit. FleetMode is a distracted driving system based on AT&T DriveMode. FleetMode’s Manager Portal was created in partnership with U-verse to meet your team’s needs. Key Benefits: -Keep drivers safe -Reduce accidents -Silence incoming text messages, social media alerts, etc. -Disable the cell phone’s keyboard, preventing web search, email, texting, etc. Welcome to this project Subtitulo de este proyecto

FleetMode Compliance Monitoring Case Study 4/27/2017 FleetMode Compliance Monitoring Case Study Start Date 6/2/2015 Report date 1/4/2016 Managers 106 Team Members 557 Trips 172,997 Driving Minutes 1,406,308 Driving Hours 23,438.47 Miles Driven 1,000,000+ Auto Replies 3,489 Active States CA, GA, FL, SC Accidents Reported 2 FleetMode is expanding upon a successful pilot program with U-verse. There have only been 2 reported accidents since implementing FleetMode into U-verse’s cell phone safety policy in June 2015. U-Verse is pleased with the results and is extending the pilot to 33,406 more U-verse vehicles, with the goal of expanding to 70,000 vehicles by the end of 2016.

 Driver Guide

Install FleetMode Driver 4/27/2017 Install FleetMode Driver Step 1: Find your invitation to view U-verse’s cell phone safety policy and pledge to drive safely. Reply “Accept.” and make note of the confirmation code in your reply. Step 2: Open the FleetMode Driver to get started. The app will be pre-installed on your phone. Step 3: Enter your confirmation code and select “Done” to set up your device.

Customize Settings Custom Photo and Navigation View Alerts 4/27/2017 Customize Settings Custom Photo and Navigation Select a photo that will remind you to stay safe on the road, and choose your preferred navigation application. View Alerts View what safety violation alerts have been sent to your manager, FAQ, and more. Customize Settings When the vehicle is stopped and the app is turned off, select settings to customize FleetMode Driver.

4/27/2017 Auto-Reply Respond to friends, family and managers safely while on the road with Auto-Reply. FleetMode Driver allows each user to set up a customized auto-reply. The auto-reply will be sent when the vehicle is in motion, and it is not safe to use a cell phone. The driver will receive notification of any calls, text messages, etc. when the vehicle is stopped.

4/27/2017 Emergency Calls FleetMode allows for emergency calls to 911 while the app FleetMode is active. Also, 911 emergency callback is always allowed while FleetMode is in use. At a manager’s discretion, a quick dial list for easy, safer dialing on the road is available.

 SmartDot Installation Guide

What is SmartDot? SmartDot™ is a Bluetooth Low Energy 4/27/2017 What is SmartDot? SmartDot™ is a Bluetooth Low Energy device that pairs with your mobile device to lock the keyboard when the vehicle is in motion, preventing any typing or texting behind the wheel. This guide contains installation instructions, including how to pair the SmartDot device with the FleetMode driver app.

Pair SmartDot with FleetMode Driver 4/27/2017 Pair SmartDot with FleetMode Driver Step 1: Open FleetMode Driver and gently shake SmartDot Step 3: Congratulations! Your device is now paired with SmartDot! Step 2: Choose Pair

SmartDot Pairing Option 2: 4/27/2017 SmartDot Pairing Option 2: Step 1: Open Bluetooth (iPhone Settings,Bluetooth), gently shake SmartDot Step 2: See “SmartDot” in the other devices list Step 3: Select SmartDot Accept Bluetooth Pairing Request

In-Vehicle Installation 4/27/2017 In-Vehicle Installation Install SmartDot After your device has been paired, it’s time to install SmartDot in your vehicle. Step 1: Peel the clear plastic film from the black square on the side of your SmartDot Step 2: Adhere your SmartDot to the upper left hand corner of your windshield

Pair a New SmartDot, or Re-pair an Old SmartDot 4/27/2017 Pair a New SmartDot, or Re-pair an Old SmartDot Step 2: Retrieve your new SmartDot and open your FleetMode app before you start driving. Shake the SmartDot gently and select “YES” to pair the new SmartDot. Step 3: Confirm that your device is connected to the new SmartDot device by confirming that the Bluetooth LTE symbol is present at the upper right hand corner of the screen. Step 1: Open Bluetooth (iPhone Settings, Bluetooth) and Select “Forget This Device” or leave the SmartDot untouched until the device is disconnected.

 Manager Guide

FleetMode Manager Guide: Getting Started 4/27/2017 FleetMode Manager Guide: Getting Started To have yourself added as a manager, please contact: Eugene Mahfood Sr. Admin Envir Health & Safety Manager SD&A – AT&T South Florida (954)552-8198 (mobile) Em0957@att.com 250 S. 62nd Ave. Hollywood, Fl. 33023-1325 Eugene will provide each manager with a link and credentials to log into FleetMode Manager.

What is FleetMode Manager? 4/27/2017 What is FleetMode Manager? FleetMode’s custom management portal was designed in partnership with U-verse. FleetMode Manager can be accessed from any mobile device or computer via web browser. Log into FleetMode Manager with the link and credentials provided by Eugene. #ItCanWait

Dashboard FleetMode Manager’s Dashboard allows managers to view all: 4/27/2017 Dashboard FleetMode Manager’s Dashboard allows managers to view all: -Driver alerts -New installs -Safety pledges accepted -Driver locations By date, allowing managers to view the most important information at-glance, 24/7, from any device.

Team The Team tab contains information on all drivers, including: 4/27/2017 Team The Team tab contains information on all drivers, including: -Installs -Alerts -Accident Reports -Driver Location The Team tab is also where you can add new drivers, as well as edit any existing team member information and add/delete team members.

4/27/2017 Settings The Settings tab allows you to decide what driving events will generate text notifications to managers such as: -Disabled FleetMode Driver -Disabled FleetMode Driver Auto-Mode -Call or text 911 -Disable GPS -Disable Bluetooth -Text while driving -Phone call while driving -Phone accessed while driving -Etc. Safety Policy information can also be updated here, as well as Emergency Call and auto-reply settings.

Reports -Go to the Reports section of the Dashboard. 4/27/2017 Reports -Go to the Reports section of the Dashboard. -Reports can be searched for a by a specific: -Event -Date -User -Event type Reports are filtered by the items in the left column of the report screen.

4/27/2017 Fleet Messaging -Fleet Messages are for sending messages to your team or specific team members. -Orange icons are vehicles which are driving. Blue icons are stationary vehicles. The color of the dot to the right of the team member's name correlates with the vehicle. -Fleet Messages are only sent when the driver’s vehicle is not in motion, and it is safe to read and respond to the message if necessary. Do not send messages requiring an immediate response.

4/27/2017 Fleet Messaging -To send a message to a larger group of individuals, create a fence around the area of the team members you’d like to contact. Follow these steps to create your “fence” and send a mass message: -Pick a point on the map to. establish a starting point. -Pick another point on the map to begin the fence. -Pick another point on the map to continue the fence. -Pick additional points to continue the fence. -Pick the original starting point to "close" the fence. -If someone within the fence needs to be deselected, simply click on the individual under the team member column. -Select the "Clear Map" button to deselect everyone.

4/27/2017 Log Out At the top right of every screen within the FleetMode portal is a "logout" option.

Recover your Password To change or recover a forgotten password: 4/27/2017 Recover your Password To change or recover a forgotten password: -Go to your login screen and select the “Forgot password” link. -Follow the instructions provided in the email sent to the address associated with the account.

Start an Accident Investigation for a Team Member 4/27/2017 Start an Accident Investigation for a Team Member -Go to the Team section of the dashboard. -Select the individual in the left column and then select the Triangle icon "Accident Report" from the top right. -The default period will be the current date, however a historical date can be selected. -The map will reflect the location history of where the team member was during the selected period. -The specific time (range of time) can be adjusted to get a more defined snapshot of the locations during the date selected. -Select the "boxed" time and slide it to the left or right to limit the period of time being displayed. -The events related to the date selected will be listed. -The report can be e-mailed by selecting the "Mail Icon" from the top right corner of the page (pending functionality).

4/27/2017 Technical Support The FleetMode Server environment is proactively monitored. Email notifications regarding server issues will be sent directly to the FleetMode technical team. FleetMode/United Efficiency Team escalation / notification: FleetMode Call Center – 407-428-1703 – (24x7x365) Orin Owen – oowen@fleetmode.com – mobile # 352-516-3072 Stan Van Meter – svanmeter@fleetmode.com – mobile # 352-396-3140 Nick Nguyen – nnguyen@fleetmode.com – mobile # 562-213-6984 Mike DeVesta – mdevesta@fleetmode.com – mobile # 407-463-0982 Any issues will be triaged immediately, and any other individual involved will be contacted by the FleetMode Team. If necessary; create a ticket within the AT&T Development Portal specifically defining the issue and identifying the priority of the anticipated response. “ http://developer.att.com/support/ “