Developed by 360 Technologies Pvt Ltd

EMTTS(Express Mail Track and Trace System) is an application of Pakistan Post aimed to -Assist bookings. -Delivery of articles. -Tracking services for articles. -National and world wide postal tracking.

 Booking of articles  Article tracking  Timely delivery updates  Complaint Management  CRM(Customer Relationship management)

Express Post Services  UMS  EMS  FMS Express Financial Services  FMO  UMO  EMO

Currently EMTTS is a desktop application built on 2-Tier architecture. System integrations:  ep.gov.pk(POST official website)  CMS  IPS

› Location servers : VB6, Mysql 5.1 › Centralized server: classic ASP (VB script), SQL Server 2008 › Centralized web app: ASP.NET, C#.

Proposed system will be a web application based on N-tier architecture. System integrations:  CMS  ep.gov.pk  Management Portal  Call Center  IPS

› Location servers : VB6, Mysql 5.1 › Centralized Web Application: Asp.net › Central reporting: Classic Asp › Central Database: SQL Server 2008

There are three scenarios of proposed network infrastructure>> 1. Based on smart router hardware 2. Based on smart router software 3. Based on static IP with smart router software

To develop a clear understanding of proposed system and to achieve a coherent and common consent on application flows.

Application Flows -Front End -Back End

-Booking -Bag Creation and Transmission -Bag Delivery -Bag Delivery update

Processes include -Defining Postal Services -User Management -Module Management -Action Management -Object Management

Booking is the preliminary process to initiate system’s processing. Variations includes: - Customer Registration - Customer Booking - Bulk Booking

 System allows user to make booking using previously logged bookings data of user.  Returning users can be identified by matching: › System generated number › CNIC › Phone number  If there is some previous booking user can select the booking of choice by scrolling through the grid. Note: If there is no history available, new booking will be made.  User can get print of current and any previous booking in the record.

 The process facilitates user registration with the system.  Get Client details from the client.  Get service details  Register an account with the system.

Start Enter Customer Details Set Customer Account type Set preferred Services Chosen by customer Account creationEnd

Bulk booking helps the user to Book bunch of articles.  Sender details are auto retrieved and displayed. User needs to upload an excel sheet containing record of booking articles and their calculated weights Total articles, tariff and weight are calculated along with total calculated GST amount.

Start Enter Customer Id Get Customer Details Upload file Calculate Amount to be charged Print BookingEnd

Sub processes include: -Bag Sorting -Bag Verification -Bag Creation

 Bags are created at every office constitution so as to be transmitted to respective destinations.  Bags are created at  -BO(Booking Office)  -DMO(District Mailing Office)  -DO(Delivery Office) Note:  Bags at BO’s are categorised w.r.t services  Bags at DMO are categorised w.r.t destination DMO’s  Bags at DO are categorised w.r.t Delivery areas

 -Bags are created by the system using details of today’s booking.  -Articles are sorted with the help of sort screens.  -Bags are created virtually and are graphically shown on the system.  -Dispatch list of the bag is created concurrently.  -A print of dispatch list is generated.

Start Get Today’s Booking Details Get Article List Sort w.r.t service Type Verify Articles Create Bag Create Dispatch List Print Dispatch List End

Article sorting is a process designed for sorting articles w.r.t to some specific location. Article sorting is done at DO, sending DMO, receiving DMO and DO. Steps include: -Assign Article -Set article Status -Sorting at BO is done w.r.t service type while orting at DMO and DO is done w.r.t destination location.

-Article verification is a process to check whether the articles exists or not in the system -Virtual bags are automatically generated by the system through booking information of articles. -As the user manually scans the article barcode the respective article in virtual bag is highlighted and moves to the verified state and bag count is increased. -If the details doesn't match with the system records,bag is checked for the reason of failure.

Dispatch list contain details of all article contained in a bag. Steps -To print the dispatch list of bag,Bag Id is entered in the system. -Bag and article details are fetched from the system. -Dispatch List is created. -Print of dispatch list is created.

StartEnter Bag Id Get Bag Details Prepare Dispatch List Print Dispatch List End

Process helps to create mailing list for the bags. Variations include: Mail List Receiving

 As bags are dropped at various locations, mail list is updated respectively.  Bags dropped and received at the respective office are marked as received.  Likewise, bags which are dropped and picked for some other location are represented as transit in the mailing list(Transit bags are shown in list with lock ).  Transit bags are include in sending mail list.

As bags are dropped at specified locations. Delivery status is updated for each article of system Variations: -Delivery Sheet Preparation -Delivery Update

 Delivery sheet is a list of bags tagged with their respective locations.  Sheet is handed over to respective DA’s for delivery

Start Enter Delivery Agent ID Enter Delivery Sheet ID Get article Details Prepare Delivery Sheet End

Services offered at POST are broadly categorised as Postal Services. The flow helps to understand the process of defining services.

StartSelect Role Select Locations Assign Location to Role End

StartSet Title Set Status Select Nature Save details End

StartSet Title Select Office Type Select Postal Parent Select Physical Parent Save Location End

StartSet TitleSet URL Select icon Select Status Select Module End

Includes -Defining Action -Defining Action Type -Action Role Assignment

StartSet Title Select Action Type Select Object Set Control ID Select icon Select Status End

 EMTTS feature list include:  -Virtual Mail Bags  -Electronic Article Verification  -Electronic Article Sorting  -Bulk Bookings and Delivery of Articles  -Role/User/Location Management  -Customer Relationship Management  -Mobile Tracking  In All, Dynamic approach to Pakistan Post's processes