Lawrence C. Ragan NC TLT Symposium

Lawrence C. Ragan Director of Instructional Design & Development From Full to Self-Serve: The World Campus ID&D Model

By Way of Introduction Director of Instructional Design & Development for World Campus ID&D responsible for producing instructional materials for Penn State’s World Campus Faculty Development Coordinator

World Campus Mainstreamed DE initiative Built upon historical DE program Currently: 5,700 WC enrollments 18 “Programs”- 150 courses 150 staff

Interests About ID&D Change –Educational innovations –New learning opportunities –Personal growth –Never a dull moment –Influencing educational system

Topics to Share Unit Mission, Goals, and Philosophy Organizational Issues –ID&D Services –Staffing Models –Development Models Challenges Lessons Learned

World Campus Food Chain Academic Programs Instructional Design & Development Student Services

Mission of ID&D To provide a range of design and development services for faculty participating in the development of course material for delivery via the World Campus system

Unit Goals To serve students by extending the academic resources of the University to individuals without constraints of time or place To create cost effective & learning efficient educational experiences for delivery via a variety of media To innovate in online learning

ID&D Philosophy Quality educational experience first Appropriate use of technology One media does not fit all Student-centered/active learning systems (not necessarily all at once) Meet the faculty at their starting place

Fac Dev Staffing Services Timing Organizational Issues ON-LINE EDUATION Costs

ID&D Staffing (33 FTE) Instructional Designers Instructional Materials Designers Instructional Technologist Graphic Artist Technical Typist Production/Support Asst. Unit Directors

ID&D Services Project management/leadership Instructional design Materials production/processing Systems implementation Faculty development DE pedagogy Instructional technology

ID&D Costs Vary by ID model and project type In general terms (by media) Print Digital Media Multiple Media $12K$45+K$20K

Timing Desired model: first course 8 months, subsequent courses 4-6 months 1st Semester2nd Semester 3rd Semester Content Development ID&D Production Course Delivery

Faculty Development Critical element for success in online ventures Provide a variety of fac dev services –Consulting –Workshops –Retreats/conferences –Seminars

Outcomes Assessment Unit metrics: –number of courses produced per year –Cost/course –Time/course (all must fit quality definition) Student/Faculty Satisfaction

Instructional Design & Development Services & Processes

Critical Juncture Old: full service unit (only show in town) Departmental resource units New: need to restructure to address changing departmental issue

From Full to Self-serve Goal: to develop an operational plan that will allow a variety of support services

Full Serve Option ID&D provides all design, development, and implementation services Faculty provide content and pedagogy

Self-serve Option Faculty (via departmental services) provide –Content and pedagogy –All development ID&D provides systems implementation

Semi-serve Option Faculty provide content and pedagogy and partially created course material ID&D provides course development and systems implementation

Necessary Elements Clearly defined roles & responsibilities Clearly defined quality standards Clearly defined process/procedures Grasp of tasks at each phase in process

Instructional Design & Development Lessons Learned

Faculty Issues Assurance Incentive SupportAcknow- ledgement Faculty Commitment

Staff Issues Safe “Mistake” Zone Tools and Training Financial Rewards Opportunity to learn Staff Commitment

Administrative Issues Assurance Quantifiable Measures ResponsivenessFlexibility ID&D Unit