Dark Light Dark Light Accent Accent Accent Accent Accent Accent Hyperlink Followed Hyperlink Tata Blue 50% Tata Blue 25% Purple 50 % Purple 25 % Yellow 50 % Yellow 25 % Brown 50 % Brown 25 % Green 50 % Green 25 % Light Green 50% Light Green 25% Title and Content Smart Village Initiative SAGY – Sansad Adarsh Gram Yojana A Programme with a difference … Towards an Adarsh Gaon

Agenda 2  Our Understanding, Objectives and Goals  Plan and Current Progress  Solution Approach  Artefacts

Vision and Objective What we want to achieve?  To transform Rural Citizen Experience leveraging technology, enablement and entrepreneurship Goals Immediate Define approach and framework for rural citizen experience transformation Analyse and identify 1 panchyat for pilot / show case implementation Develop detailed proposal for pilot implementation Long term: Create solution to enable transformation of rural citizen experience across holistic requirement. Forster partnership ecosystem to achieve requirements. Implement pilot as a TCS initiative in collaboration with state government. Plan sustainability of offering.

Strategic Inputs and Imperatives InputRationale & Imperatives Select pilot village in Gujarat Leverage strong relationships with Govt. of Gujarat. Context set during meeting with CM. Excellence in rural development in Gujarat. Scope for pilot implementation should be at the panchayat level Ensure that the programme is holistic and is able to touch on all important citizen needs and impact citizen experience along those needs – health, education etc. The model should be economically sustainable Maximize synergies with existing schemes and programmes Solutions should ideally have economically viable revenue models Explore strategies for innovative funding linked to strategic CSR initiatives (For e.g. Swatch Bharat) Citizen centric programme TCS solutions and interventions should be approached from the perspective of enhancing citizen experience in service consumption. Programme should be holistic Citizen experience transformation across all sectors Ecosystem of partners required to make programme holistic Focus of sectors where we are strong Leverage on existing domain experience and assets – optimize time and effort investments. Sectors identified – education, healthcare, citizen services, governance and agriculture.

3 Phase Plan Understanding Development Pilot 6 Months Freeze Maturity Model with Management 31 st March 2015 Current Progress

Phase 1: Understanding ActivitiesOutcomes Management briefingsUnderstanding assignment Stakeholder alignment Primary research: Studied 2 model villages 1 to be model village 1 interview with a Sarpanch (Gujarat) Critical appreciation of Existing cases – focus areas, success factors, shortcomings etc. On ground realities, administrative challenges and nuances Understanding needs and aspirations of rural citizens Secondary research: studied and analysed Government schemes, policies and programmes Sandad Adarsh Gram Yogna Digital India and NeGP – progress and status Understanding of: Developmental programmes Alignment of solutions and thought process with governments priorities Vision, objective and current status of Government`s digital programmes and initiatives

Phase 1: Understanding (2) ActivitiesOutcomes Defined pre requisites for selecting a village (hygiene factors) Tool will allow us to easily eliminate villages which are not ready in terms of basic requirements for implementing digitally enabled transformation. Defined maturity modelWill help to: Assess ‘as is’ maturity of a village in terms of delivering transformative citizen experience Identify focus priority intervention areas Understand and map overall scope of work, milestones and timelines for specific projects. CEO presentationCEO buy in and feedback on rural transformation framework and maturity model

Phase 3: Development 8 ActivitiesOutcomes Interventions to enhance citizen experience: Internal scanning: identifying & collecting relevant assets Defined priority sectors & focus areas Defining transformative solutions to enhance citizen experience vis – a – vis specific needs. Detailed business cases developed for specific solutions to enable transformation of various critical aspects of citizen experience established. Gram Panchyat Village selection Secondary research Primary surveys Shortlisting of potential panchayat Understanding ground realities, peoples motivation, administrative support. Finalization of panchyat to be proposed Develop panchayat transformation plans – solution interventions, implementation roadmap, timelines, budgets and partnership finalized. Specific transformation roadmap and ‘to be’ state defined Solutions identified for implementation. Partners ecosystem developed. Detailed business cases for specific solutions. CEO presentationCEO buy in and feedback on detailed proposal to be submitted.

Phase 3: Pilot ActivitiesOutcomes Develop formal proposal for Govt. of Gujarat Proposal submitted, presented and signed off by Govt. of Gujarat. Pre implementation stakeholder on- boarding and governance structure Project governance established. Stakeholder roles and responsibilities defined. Commence pilot implementationProject initiated.

Smart Panchayat Approach Based on SAGY guidelines and TCS competency, identify the areas of intervention Customer Experience – Vision of the Transformed State Maturity Model for As-IS and degree of intervention required Customer Needs for different age groups or sections of society Sustainability of Transformed Stage Players Ecosystem for Implementation Monitoring and Tracking of Implementation Milestone, Funds and Delivery Structure

SAGY A TRIBUTE TO INDIA