Tyco ($12B – 70,000 employees – 120 BBs – 18 Mos) –Uniformed Service Reps (ADT) –Customer Retention –Call Centers IKON ($4B - 30,000 employees – 240 BBs.

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Presentation transcript:

Tyco ($12B – 70,000 employees – 120 BBs – 18 Mos) –Uniformed Service Reps (ADT) –Customer Retention –Call Centers IKON ($4B - 30,000 employees – 240 BBs – 24 Mos) –Call Centers –Uniformed Service Reps –Revenue Chain –Logistics Citizens Bank ($3B – 5,000 employees – 60 BBs, 120 GBs – 24 Mos) –Call Centers –Transactional Kaizens Alpharma ($2B – 5,000 employees – 50 BBs, 80 GBs – 18 Mos) –Lean Albertsons ($45B – 120,000 employees – 300 BBs – 36 Mos) –Logistics –Shrink (obsolescence) –Retail transactions Deployment Experiences

MBB Sr. Deployment Champion Business Unit Business Unit Project Champion Project Champion Belt Deployment Organization Deployment Infrastructure Deployment Sizing/Scoping Goal setting Organizational infrastructure (Functional Champions) Database Finance (Policies, FAs) HR Policies Communication Assessment/Project ID Belt ID/Selection Project Champions Wave 1 Training M1 M2 M3 M4 Deployment Planning One Of Many Examples … Management Budgets, Goal Setting, Ops reviews

Dashboard Example Excel Based Tracking

June YTD $’000 Total Year $’000 Budget EBIT Cash Actual or Forecast EBIT Cash Highlights / Issues 7,500 9,375 12,417 13,766 12,000 15,000 12,100 16,200 # of Project s # Projects# Finance Approved# Not Approved Started Closed18 0 Actuals as of June Closed includes 1 project from Sept. ‘03 for $2.7M Continued momentum in EBIT/Cash Savings 33 projects generate $3.2M EBIT & $1.9M Cash (MTD) Launched 3 rd Wave of 15 BBs & 2 Waves of 25 GBs 3 additional BBs nominated for certification (5 YTD) Financial ResultsProject Pipeline Dashboards Dashboard Example

AAA Arizona - Deployment Focus Cultural Change: Effective Team working Fact Based Decision Making Voice Of Customer Leadership Development: Improved tools ROI AAA Arizona Lean Six Sigma Deployment

Deployment Direction Ex. Session Wave 1 Wave 2 Infrastructure Year 1 Deployment Planning Need To Set Direction For Year 2 (Phase 2) 1.Launched Program 2.Trained 20 Green Belts & 1 Gold Belt 3.Established Infrastructure 4.Saved $0 5.Closed No Projects ? Decision Point Stay The Course Tighten-Up 1.MBB Support Plan 2.Set & Deploy $ Goals 3.Org. Alignment 4.Reporting 1.Determine # Belts 2.Long Term Support Plan 3.Self Train Direction For Next 12 Mos.

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