Project Management 101 People + Process + Product

To Lead a Successful Project 20% Tools/Techniques + 80% People Skills

To Lead a Successful Change Effort Case for Action + Vision + Plan must be greater than our Resistance to Change

Advocate/Sponsor Stakeholders Project Manager Project Team The People

+ The Process Project Phases 1.Initiation 2.Planning 3.Implementation 4.Evaluation

Phase 1. INITIATION What are we trying to accomplish? Is it of value to the organization? Is it do-able? Deliverables:Project Charter Approval to Proceed

Project Charter Problem Statement Vision Statement Desired Outcomes Major Deliverables Assumptions Stakeholders & Customers

Strategic & Resource Assessments What’s the value? What’s the do-ability?

Assessment Grid High VALUE Low Low High DO-ABILITY

Phase 2. PLANNING Study options & identify best practices Select strategies Identify specific tasks and sequenced timelines Deliverable: Project Plan

Study the Options Conduct site visits Read the literature Study customer behavior Talk with colleagues Talk with customers Survey  AND Synthesize

Select Strategies & Develop a Project Plan Desired Outcomes Statement of Work incl. Scope Work Breakdown (specific tasks) Schedule Budget: Capital & Operating Evaluation Methods Risk Assessment Communications Plan Transition Plan

Phase 3. IMPLEMENTATION Testing Roll-Out Deliverables: specific products identified in Project Charter

Phase 4. EVALUATION Assess how well the desired (and measurable) outcomes were met Identify lessons learned through a team debrief… and celebrate! Deliverables:Final reports & documentation Assessment of measurable results at least 6 mos. after implementation

Designing a Project Plan Desired Outcomes Scope of Work & Specific Tasks Schedule Budget: Capital & Operating Evaluation Methods Risk Assessment Communications Plan Transition Plan

Scope of Work What We’ll Do What We Won’t Specific Tasks Who will do What

Scheduling & Coordination Time Management

Budgeting: Hard & Soft Costs

Evaluation Methods

Risk Assessment 1. Identify Risks Technical, quality or performance Project management Organizational External 2. Analyze Risks Compare probability with possible impact Choose to avoid, mitigate, transfer, or accept the risk

Communications

Integration Making trade-offs among competing demands scope time cost Integration to standard operations

+ The Product(s) Learning Commons Major Deliverables Redesign of LRC service and resource delivery Marketing plan Tools to measure impact of the work of the LRCs on student success, tied to accreditation standards Redesign and/or realignment of existing physical spaces and proposal for new spaces Staff training and development plan Recommended staffing levels and realignments across the LRC division

Projects = Change Components of a successful change effort Cycle of change Levels of resistance 1. I don’t get it 2. I don’t like it 3. I don’t like/trust you

Project Management Strategic Change Communications Process + People + Product

Bibliography The Guide To Project Management Body of Knowledge Project Management Institute, 2008 (4th edition) The Project Management Institute, “Why Good Projects Fail Anyway” Harvard Business Review, Sept Nadim F. Matta and Ronald N. Ashkenas “A Survival Guide for Leaders” Harvard Business Review, June 2002 Ronald A. Heifetz and Marty Linsky JobShift: How to Prosper in a Workplace without Jobs William Bridges, Perseus Books Group, 1995

What’s Next?