Introduction OPS 370. Kellogg’s Company What is Operations Management?

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Presentation transcript:

Introduction OPS 370

Kellogg’s Company

What is Operations Management?

Services vs Manufacturing Ops Services Manufacturing

Service vs. Manufacturing Operations

Similarities-Service/Manufacturing Use technology Have quality, productivity, & response issues Must forecast demand Have capacity, layout, and location issues Customers and suppliers Scheduling and staffing issues

Trends in OM

Why Manufacturing Still Matters…

For the Following Operations… What are the Inputs (Resources)? Identify the Transformation Taking Place… What are the Outputs?

Mercedes Benz

US Pipe Co

Bank

Restaurant

Grocery Distribution Center

Productivity

Productivity Measures

Productivity

Productivity Example What are the Inputs and Outputs? Labor Productivity Values (2009)? *Assume Costs in Millions of $

Productivity Example Total Productivity Values (2009)? – Chairman: – Cookie: – Riley:

Productivity Example % Change in Total Productivity from ‘09-’10? – Chairman: – Cookie: – Riley:

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