Table of Contents

Lessons 1. The Medical Office Assistant Go Go 2. The Health Care Team Go Go

Table of Contents  Medical Office Assistants ◦ Administrative Assistants ◦ Handle the business portion of a medical facility

Table of Contents  General responsibilities ◦ Patient registration ◦ Scheduling ◦ Filing ◦ Taking messages

Table of Contents  Education  On-the-job-training

Table of Contents  Certification  National agencies that offer certification ◦ American Medical Technologists (AMT) ◦ American Association of Medical Assistants (AAMA)  Continuing Education Units (CEUs)

Table of Contents  Career development ◦ “stepping stone” to other medical careers

Table of Contents  Professional organizations ◦ American Association of Medical Assistants ◦ American Academy of Procedural Coders ◦ American Association for Medical Transcription ◦ Medical Group Management Association ◦ Professional Association of Health Care Managers

Table of Contents  Code of Ethics ◦ Written statements describing proper, moral conduct

Table of Contents  AAMA Code of Ethics ◦ Render service with respect ◦ Respect confidential information ◦ Uphold the honor of the profession ◦ Seek to improve skills ◦ Participate in community service activities

Table of Contents  Rewards ◦ Flexible schedule ◦ Serving the public ◦ Job security  Stressors ◦ Busy work environment ◦ Handling patient complaints ◦ Collecting payments

Table of Contents  Stress-reducing techniques ◦ Think positively ◦ Set realistic goals ◦ Plan ahead ◦ Ask for help ◦ Take deep breaths

Table of Contents  Health care team

Table of Contents  Interdependence

Table of Contents  Health careers pathways ◦ Diagnostic Services ◦ Therapeutic Services ◦ Information Services ◦ Support Services

Table of Contents  Diagnostic Services ◦ Medical laboratory technologist ◦ Medical laboratory technicians ◦ Medical laboratory assistants ◦ Phlebotomists ◦ Electrocardiograph technicians ◦ Radiologic technologists

Table of Contents  Therapeutic Services ◦ Physicians ◦ Physician assistants ◦ Medical assistants ◦ Registered nurses (RNs) ◦ Physical therapists ◦ Psychologists

Table of Contents  Information Services ◦ Medical record administrators (RAs) ◦ Medical records technicians ◦ Medical office assistants ◦ Medical transcriptionists

Table of Contents  Support Services ◦ Health care administrators ◦ Housekeeping ◦ Central supply

Table of Contents  Organizational structure ◦ Outlines the responsibilities of the employees ◦ Complex or simple

Table of Contents  Lines of authority ◦ Determine workers’ positions within the team structure