Continual Service Improvement

IT service management - Information Technology Infrastructure Library (ITIL) 1 Since ITIL V3, the various ITIL processes are grouped into five stages of the service lifecycle: service strategy, service design, service transition, service operation and continual service improvement (or CSI).

IT Service Management Forum - itSMF UK 1 Additionally there were five special interest groups dealing with Transition Management, Service Level Management, Continual Service Improvement, Problem Management and Service Design

Information Technology Infrastructure Library - Changes and characteristics of the 2011 edition of ITIL 1 A summary of changes has been published by HM Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.

Information Technology Infrastructure Library - Changes and characteristics of the 2011 edition of ITIL 1 ITIL Continual Service Improvement

Information Technology Infrastructure Library - Continual service improvement (CSI) 1 Continual service improvement, defined in the ITIL continual service improvement volume, aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes

Information Technology Infrastructure Library - Continual service improvement (CSI) 1 Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin

Information Technology Infrastructure Library - Pins 1 ITIL Expert Badge (Lilac). This is currently the highest qualification available with ITIL. The lapel pin is awarded a candidate attains 22 credits through a combination of ITIL training courses. The pin takes its color from the ITIL Continual Service Improvement book.

Virtual Machine lifecycle management 1 Continual Service Improvement – As virtual environments mature and grow, internal customers and management will be keen to understand the savings and benefits of the paradigm, security groups will increasingly audit the infrastructure, and new chargeback methods will emerge to account for the new model

Software quality management - Links to IT methods 1 Operational method ITIL is defined among others by publication Continual service improvement.

ITIL - Changes and characteristics of the 2011 edition of ITIL 1 # ITIL Continual Service Improvement

ITIL - Individuals 1 These credits may be accumulated in either a Lifecycle streamThe Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

ITIL - Pins 1 * ITIL Expert Badge (Lilac). This is currently the highest qualification available with ITIL. The lapel pin is awarded a candidate attains 22 credits through a combination of ITIL training courses. The pin takes its color from the ITIL Continual Service Improvement book.

Problem management - Process activities, methods and techniques 1 * Proactive Problem Management which is initiated in Service Operation, but generally driven as part of Continual Service Improvement (CSI).

Configuration Management (ITIL) - Changes and characteristics of the 2011 edition of ITIL 1 A summary of changes has been published by HM Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.

Configuration Management (ITIL) - Changes and characteristics of the 2011 edition of ITIL 1 # ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.

Configuration Management (ITIL) - Individuals 1 These credits may be accumulated in either a Lifecycle streamThe Lifecycle stream follows the ITIL core volumes; there are therefore 5 modules also called Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

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