Corporate Travel

Profile of Business Traveler Uses negotiated fees Needs expert documentation advice for international trips Wants airline class-of-service upgrades Rents a car Stays in a standard or deluxe hotel Needs access to an emergency travel service 24/7 to make changes in route WHAT DO THEY NEED?

Corporate Travel Agency Planning business trips for large corporations Technology plays an important part in an agency’s ability to handle corporate travel. (fax, voice mail, internet, , computer networks)

Nature of Corporate Travel Last minute demand to go Last minute change of plans Consistent demand for prompt and efficient service Ticket delivery and producing seats on sold out flights are expected

Corporate Agencies Method of Payments Most common: corporation pays agency a management fee or a transaction-based fee Large companies employ in house travel managers to oversee the efforts of the corporate agency. Agencies work with company travel managers to establish and enforce company policies and as part of this function, furnish management reports.

Questions an Agency Must Ask A Corporation Before Taking on an Account What is the best estimate of your travel volume? How many travelers? Where are they based? Who are the primary travelers and how often do they travel? What are the most common city pairs used by the travelers? What is the average length of the trip?

What is the domestic/international travel ratio? Which travel vendors do you prefer? Why? How do you plan to pay for your travel expenses? Do you have a corporate credit card program? Do you have an in-house travel coordinator? Do you require 24-hour emergency travel services? Questions an Agency Must Ask A Corporation Before Taking on an Account