ITIL Intermediate Lifecycle program- Service Operation SO 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get the certification that you need while training during a time that suits you.

ITIL Intermediate Lifecycle program- Service Operation SO 1 We offer a fully accredited, self- managed eLearning

ITIL Intermediate Lifecycle program- Service Operation SO 1 that provides you with all the relevant knowledge you need to pass your Service Operation exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The ITIL Intermediate eLearning Program contains:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Unlimited access to online material, including:

ITIL Intermediate Lifecycle program- Service Operation SO 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience

ITIL Intermediate Lifecycle program- Service Operation SO 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam

ITIL Intermediate Lifecycle program- Service Operation SO 1 Textbook/Study Guide PDF

ITIL Intermediate Lifecycle program- Service Operation SO 1 Access to support fourm - with trainer on standby (expected response time up to 24 hours)

ITIL Intermediate Lifecycle program- Service Operation SO 1 Six months free support and upgrade to new editions and versions of the certification course.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Should the exam syllabus change after six months you will be given the opportunity to upgrade your course to the latest version

ITIL Intermediate Lifecycle program- Service Operation SO 1 *Consider upgrading to receive advanced trainer support for an extra fee.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Find out more about it here.

ITIL Intermediate Lifecycle program- Service Operation SO 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the

ITIL Intermediate Lifecycle program- Service Operation SO 1 terms and conditions here

ITIL Intermediate Lifecycle program- Service Operation SO 1 Course Description:

ITIL Intermediate Lifecycle program- Service Operation SO 1 This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

ITIL Intermediate Lifecycle program- Service Operation SO 1 This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

ITIL Intermediate Lifecycle program- Service Operation SO 1 This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS Intermediate Level Certificate in Service Operation.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The Service Operation Lifecycle course will be of interest to:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals who require a deeper understanding of the Service Operation stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.

ITIL Intermediate Lifecycle program- Service Operation SO 1 A typical role includes (but is not restricted to): Help Desk Manager, Infrastructure Manager, System Administrator, Server Administrator, Support Team leader.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Learning Objectives

ITIL Intermediate Lifecycle program- Service Operation SO 1 At the end of this course, the learner will gain competencies in:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Understanding Service Management as a Practice, Service Operation principles, purpose and objective.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Knowing the important role of Service Operation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The activities, methods and functions used in each of the Service operation processes.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The application of Service Operation processes, activities and functions to achieve operational excellence.

ITIL Intermediate Lifecycle program- Service Operation SO 1 How to measure Service Operation performance.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The challenges, critical success factors and risks related with Service Operation.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Technology and implementation considerations surrounding Service Operation.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Challenges, critical success factors and risks associated with this module.

ITIL Intermediate Lifecycle program- Service Operation SO 1 As well as preparing participants for the exam.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Which ITIL topics are covered in this course?

ITIL Intermediate Lifecycle program- Service Operation SO 1 The Service Operation Certificate covers the following ITIL processes:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Event Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 Incident Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 Request Fulfillment

ITIL Intermediate Lifecycle program- Service Operation SO 1 Problem Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 Access Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 In addition, the following functions are examined:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Service Desk

ITIL Intermediate Lifecycle program- Service Operation SO 1 Technical Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 IT Operations Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 Application Management

ITIL Intermediate Lifecycle program- Service Operation SO 1 Pre-requisites:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.

ITIL Intermediate Lifecycle program- Service Operation SO 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable.

ITIL Intermediate Lifecycle program- Service Operation SO 1 It is highly recommended that you read the AXELOS Service Operation book prior to commencement of this program.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Candidates must supply identification confirmation at the time of course registration.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Contact Hours:

ITIL Intermediate Lifecycle program- Service Operation SO 1 The recommended minimum contact hours for the eLearning course is 21.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The program combines short presentations supported by accredited trainer audio and a PDF textbook to be used as a study guide. There are also exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

ITIL Intermediate Lifecycle program- Service Operation SO 1 About the Examination:

ITIL Intermediate Lifecycle program- Service Operation SO 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the SO Lifecycle course from an Accredited Training Provider is required to sit the exam.

ITIL Intermediate Lifecycle program- Service Operation SO 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the SO book in preparation for the examination.

ITIL Intermediate Lifecycle program- Service Operation SO 1 The syllabus can be downloaded from:

ITIL Intermediate Lifecycle program- Service Operation SO 1 officialsite.com/Qualifications/ITI LQualificationLevels/ServiceOper ation.aspx

ITIL Intermediate Lifecycle program- Service Operation SO 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

ITIL Intermediate Lifecycle program- Service Operation SO 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Pass score is 28/40 or 70%.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Distinction pass score is under consideration.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Upon successful passing of the ITIL SO lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Project Management Institute Professional Development Units (PDUs) = 21.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Is this course accredited?

ITIL Intermediate Lifecycle program- Service Operation SO 1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

ITIL Intermediate Lifecycle program- Service Operation SO 1 ITIL is a registered trade mark of AXELOS Limited

ITIL Intermediate Lifecycle program- Service Operation SO 1 AXELOS is a registered trade mark of AXELOS Limited

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