You Know Your IQ, But What’s Your CQ®? Develop Change Intelligence ® to Get Results! Created by Barbara A. Trautlein, Ph.D.

Who’s Got CQ? 2 – copyright Barbara A. Trautlein, Ph.D. 2015

Our Promise for Today 3  Diagnose your Change Leader Style, including strengths and bind spots, and targeted developmental tactics  Discover how to reframe resistance from enemy to ally and powerfully engage for change  Emerge as more competent and confident – and less stressed and frustrated – leaders of change Increase Your Leadership Agility & Team Effectiveness through developing Change Intelligence / CQ Increase Your Leadership Agility & Team Effectiveness through developing Change Intelligence / CQ – copyright Barbara A. Trautlein, Ph.D. 2015

Sound Familiar? Which changes are you experiencing? 1.Changes to work processes, practices, or policies? 2.A new technology implementation? 3.Entering new markets or new product/service launches? 4.A reorganization or restructuring? 5.Significant personnel changes such as executive transition or shifting workplace demographics? 4 And, are the changes you’re dealing with increasing, decreasing, or remaining about the same – in terms of pace, scope, and intensity? And, are the changes you’re dealing with increasing, decreasing, or remaining about the same – in terms of pace, scope, and intensity? – copyright Barbara A. Trautlein, Ph.D. 2015

When Change Doesn’t Stick – Scary Stats 70% of changes fail! Results: Lost Investment, Customer Dissatisfaction, Employee Cynicism, Eroded Trust 5 While most leaders today are highly experienced with change, they are far less experienced with change done right! – copyright Barbara A. Trautlein, Ph.D. 2015

6 What We Thought Then….. – copyright Barbara A. Trautlein, Ph.D. 2015

Success Factors What are the reasons for your success as a change leader? Technical abilities and IQ are the baseline Behaviors and EQ/CQ add the significant value 7 “The hard stuff is easy, the soft stuff is hard!” “The hard stuff is easy, the soft stuff is hard!” – copyright Barbara A. Trautlein, Ph.D. 2015

What’s CQ (Change Intelligence)? CQ (or Change Intelligence) is the awareness of one’s own Change Leader Style, and the ability to adapt one’s style to be optimally effective in leading change across a variety of people and situations CQ (or Change Intelligence) is the awareness of one’s own Change Leader Style, and the ability to adapt one’s style to be optimally effective in leading change across a variety of people and situations 8 – copyright Barbara A. Trautlein, Ph.D. 2015

The Heart, Head, and Hands of CQ Your Heartset, Mindset, and Skillset as a Change Leader 9 – copyright Barbara A. Trautlein, Ph.D. 2015

Develop Your Change Intelligence 1.What are the strengths of your style as a Change Leader? 2.How does your style sometimes overdo your strengths making you less effective as a Change Leader? 3.What are the blind spots of your style – that is, what can you miss or neglect as a Change Leader? 10 – copyright Barbara A. Trautlein, Ph.D. 2015

The CQ Model – Change Leader Styles 11 High HEADHigh HANDS High HEART – copyright Barbara A. Trautlein, Ph.D. 2015

Research Results: Prevalence of the Change Leader Styles 12 High HEAD High HANDS High HEART – copyright Barbara A. Trautlein, Ph.D. 2015

Step 3: Act D C S Step 2: Adapt Step 1 : Aware Become a more powerful Change Leader by flexing your CQ muscles to be more effective across a variety of people and situations CQ for YOU… – copyright Barbara A. Trautlein, Ph.D. 2015

CQ - What Leaders Can Do to Engage for Change HEART Start with the Heart HEAD Engage the Brain HANDS Motivate the Movement What’s in it for me? What’s in it for us? Deal with my fears! Encourage my hopes! What is the change? Why are we doing it? How will it help my team’s objectives? The company’s goals? Give me the tools! Give me the training! Give me the coaching! Get rid of the barriers! 14 – copyright Barbara A. Trautlein, Ph.D. 2015

15 If It Looks Like Resistance - What Missing? Observe the people you lead through change: 1.Are they unmotivated, indifferent, or even afraid? Then add more “heart” – share your own story, build trust, and show what’s in it for all of us working together as a team. 2.Are they working really hard, but their efforts are misplaced? Then add more “head” – clarify the target – the “what” and “why” of the change. 3.Or, are your people paralyzed, like deer in the headlights, and can’t seem to get unstuck and into effective action? Sounds like they need a heavy dose of “hands” – a plan, process, and skill-building to guide their efforts through the change. – copyright Barbara A. Trautlein, Ph.D. 2015

Adapt and Win! 16 “Deal” “Darn” – copyright Barbara A. Trautlein, Ph.D. 2015

Change Intelligence Resources to Help Leaders ADAPT! 17 ACKNOWLEDGE your style, uniqueness, and contributions DEPLOY your strengths in new and challenging situations AVOID overdoing your strengths and neglecting your blind spots PLAN to flex your style practicing behaviors not typical for you TEAM with others where you are weak or in less enjoyable areas ACKNOWLEDGE your style, uniqueness, and contributions DEPLOY your strengths in new and challenging situations AVOID overdoing your strengths and neglecting your blind spots PLAN to flex your style practicing behaviors not typical for you TEAM with others where you are weak or in less enjoyable areas “It’s Amazing How When We Change, Others Change Too…..” – copyright Barbara A. Trautlein, Ph.D. 2015

Awareness to Adaptation to Action Questions? Comments? Requests? 18 – copyright Barbara A. Trautlein, Ph.D. 2015

19 – copyright Barbara A. Trautlein, Ph.D More CQ Opportunities for You! Change Intelligence Book (download two FREE chapters!) CQ Assessment (FREE tool in the book!) CQ Certification Program (earn PDUs!) THANK YOU For Attending this CQ Workshop! Contact Me! Phone: Website: LinkIn: barbaratrautlein Twitter: btrautlein THANK YOU For Attending this CQ Workshop! Contact Me! Phone: Website: LinkIn: barbaratrautlein Twitter: btrautlein