Revenue Protection The comprehensive approach CANTO, Punta Cana June 2006

Revenue and its Business Perspective Revenue Points of Origin and Points of Trouble –Infrastructure –Services –Customers Revenue Protection Means of achieving comprehensive revenue care –Revenue Assurance –Fraud Detection –Test Call Generators –Business Process Management Agenda

„Traditional” approach Grow, grow, grow –Acquire customers –Install and deploy infrastructure –Expand services Recent change (as observed) Continue growing but… –Organize –Optimize –Protect Revenue Perception

Infrastructure Issues What infrastructure? –Networking hardware –Software systems –Business processes What issues? –Does infrastructure correctly account for what it does? –Does it correctly process what others report for accounting? –Is the processing robust, organized and consistent? The more mature the system – the more likely consistency is at risk. Integrators, vendors, models and versions increase entropy.

Services Issues What services? –Anything offered to the customer –Anything that needs to be billed What issues? –Do we bill for what we offer? –Do we offer what we bill for? –Do we really offer what we think we offer? More and more complex service offerings are drawn for customers, but are they consistent with previous models or configurations?

What customers? –Anyone who uses our services –Anyone we would like to bill What issues? –Do we know who uses our services? –Do we bill those who use our services? –Do we know how they use our services and if this affects revenue? Customer Issues Complex services and complex billing models introduce countless opportunities for general misuse or more to the point – for fraud.

BILLING MEDIATION SERVICE PROVISIONING MEDIATION RATING Solution Outline TEST CALL GENERATORS REVENUE ASSURANCE FRAUD DETECTION Business Process Management

Revenue Caring Functionality Business Processes –Define, execute, monitor, control – processes and people Revenue Assurance –Verify, monitor and measure end-to-end data processes –Identify, drill-down, document and solve discrepancies Fraud Detection –Identify frequent frauds and improve processes –Identify system weakness through user abuse detection –Monitor and control users matching known ‘fraudster’ patterns Test Call Generators –Verify network and systems operations with known behaviour patterns (event schedules)

Logical Architecture GSM/GPRS PSTN Software Generator Mobility GSM/GPRS ISDN Analogue GSM GPRS SMS/MMS NETWORK INFRASTRUCTURE Billing and Provisioning Mediation LEGACY MEDIATION BILLING SYSTEM CUSTOMER CARE Billing and Provisioning Mediation WORK ORDER Test Call Generators Revenue Assurance Integrated Graphical Console Fraud Detection Business Process Management

Protect as You Grow with Revenue Care The ultimate goal –Comprehensive care for revenue The approach to reaching the ultimate –Select what you need now, focus on it and deploy. –Select more as you business evolves and grows. –Make sure it all serves the ‘ultimate goal’. It is just too easy to ask for anything, and purchase everything that is on offer – it “only” takes a lot of time and money.

Comarch Revenue Care Integrated solution to tackle revenue loss dimensions –Human factors –Software systems –Hardware equipment Modularized approach to support business growth –Select, install, deploy –Constructed from proven products Comprehensive domain coverage –Cross-domain integration –Multi-discipline operations

Comarch Focus & Coverage Fraud Detection Revenue Assurance Test Call Generators Wireline Analogue Wireline Digital Wireless Voice PREPAID, POSTPAID Wireless SMS PREPAID, POSTPAID Wireless Data PREPAID, POSTPAID Wireless Roaming PREPAID, POSTPAID Data Networks GPRS – OK UMTS - FUTURE SOFTWARE GEN. ONLY CONCEPTION PHASE

Do you Care about Revenue? If you will not take care about your revenue, I assure there will be those who will. And in due course they will make it their revenue. Q UESTIONS ?