Exam 2 Review

 The differences in career development and performance appraisals  Certificate Programs  Certification Programs  Standards for an evaluation program  Continuing education programs  Kirkpatrick’s Levels of Evaluation

 Simple Team  Relay Team  Integrated Team  Problem Solving Team  Social loafing  Functional versus dysfunctional adjournment  Stages of team development  Forming  Storming  Norming  Performing

 Communication Processes  Formal versus Informal  Vertical versus Lateral  Work Teams versus Work Groups  Active listening

 Performance appraisal measures what period of time?  What is the behavior gap?  Halo versus horns effect  Benefits of an appraisal program  Performance appraisal criteria  Steps of the appraisal cycle

 Employment at will  Calculate turnover ratio  Commandments of a defensible termination  Tangible versus intangible turnover costs

 Bring a brown Scantron form 2052  Bring sharp #2 pencils  Study materials  Powerpoints  Video documents