CstM 301 - Management & Organization communication & collaboration.

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CstM Management & Organization communication & collaboration

1970, 1970, 1994, 1995 & 1997

benefits of teams… more resources for problem solving

benefits of teams… more resources for problem solving improved creativity & innovation

benefits of teams… more resources for problem solving improved creativity & innovation improved quality of decision making greater commitments to tasks higher motivation through collective action better control & work discipline more individual need satisfaction

the downside of teams… social loafing and meetings

types of teams… committee project team or task force cross-functional team employee involvement team quality circle

team structure… guided self-managing

effective teams …

stages of team development… forming storming norming performing adjourning

team leadership… establish norms develop cohesiveness assign task activities develop maintenance activities distributed leadership

team communication… decentralized centralized restricted

team decision making… lack of response authority rule minority rule majority rule consensus unanimity

team decision making sidebar… keys to decision by consensus don’t argue blindly don’t give in to get it over avoid voting & coin tossing involve everyone allow disagreements not winning vs. losing discuss assumptions

groupthink… the downside of team decision making