Clinical Update 3/19/2012 DOM Faculty Meeting Raj Krishnamurthy

Access to Care Hospital and Dept of Medicine Goal to Improve Access for New Patients to all our ambulatory practices Improve Access by Phones

New Patient Wait Time PRACTICE% new in Avg Wait Time 14 daysin days Belkin Breast –Med14% 37 Allergy65%14 Rheumatology63%14 Clinical Nutrition24%48 Diabetes35%24 Endocrine35%29 Pulmonary 52%19 Renal77%12 Cardiology93%9 Inf Diseases74%9 Gastroenterology34%24 Geriatrics71%15 Hypertension24%57 GIM Primary Care76%13 Oncology 62%13 Hematology51%16

Cardiology Clinic Access

Pulmonary Clinic Access

Phone Access GOAL: 95% of Calls Answered

DOM Ambulatory Visit Volume YTD 9.1 % above last year

Primary Care: New Recruits Azadeh Nasseh, MD 1/1/2012 Khelda Jabbar, MD 6/1/2012 Julia Matthews, NP 6/1/2012 Women’s Health Group Jennifer McCarty, MD 8/1/2012 Christine Pace, MD 9/1/2012 Janelle Baptiste, MD 7/1/2012 Patrick Fleming, MD 7/1/2012 Hospitalist

Primary Care Initiatives Patient Centered Medical Home –Part of Right Care Strategic Plan –Part of DSTI Waiver for MA State/Federal Medicaid Funds Quality and Performance Improvement Access for New Patients Phone Access –PC Support Center—fully moved to DOB 5

Clinical Directors Meeting Update Late Patient Policy Provider Running Late—Waiting Room Communication Walk In Patients Procedures Providers Leaving Procedures for Practice