1  Go to the Blue Page  Go to MY Work  Go to variance programs  Pick SOV  Pick your Area  Choose Scope, your district  Pick your POOM  Pick an office  Click on Ad Hock  Choose 53 week FY2011  Click on office selected  You are looking at the first page of SOV and this is the data you will use for the formula. You need to go to the section in the middle of the page that is the Retail/Admin To get to your SOV follow these steps:

2  The data you are looking for is composed of 1) Retail Hours, 2)PM Admin Hours, 3) Workload Value Hours. In Non Pos there is a formula to determine the actual Earned Work Load hours.  First you will need to understand that the retail hours are determined from revenue. Take your revenue from EDM divide by $5.00 time 1 minute per transaction. So if an office has $ of revenue that would equal 20 minutes worth of retail hours. Also there is figure or that is used. This is for an office that is open 6 days a week.  FY2011 is based on 308 days if the office was opened 6 days and 257 if office is open 5 days. For the example we will use Retail Hours of 1056, PM Admn Hours of of 834, and Total Work Load Hours of  Take 3506 Work Load Hours X 1.1 = Take 1056 Retail Hours X 1.1 = Take New Workload Hours minus 834 PM Admn Hours minus New Retail Hours =1861 Divide 1681 by 308 days = Take New Retail Hours and divide by Retail days = Add = Your earned Work Load Hours The slide show below explains SOV further.

SOV CFV

SOV

7

SOV Summary

SOV Unit Variance

FTEE Complement Analysis

Workhour Analysis

Variance Summary Variance Summary Step 2 Divide new retail earned by 257 if retail is open 5 days or if open 5.5 days. For this office we divide 233.2/282.5 Equals.826 Step 1 Take the Workload Value times 10% or 1.1. Total is Take Retail Hours of 212 times 10%, new retail total is Subtract PM Admin Hours and new Retail Hours from Workload Value and divide total by 308 if open 6 days, 257 if open 5 days. New total earned per day is Step 3 Add daily retail.826 to the daily earned from Step plus.826 equals This is the total daily hours earned POStPlan SOV