1© 2009 by Nelson Education Ltd.

2 The Surface Travel Industries Chapter 7

3© 2009 by Nelson Education Ltd. Objectives  Trace the rise and decline of the railway passenger industry in Canada and the United States.  Describe the government’s role in revitalizing passenger rail service through VIA Canada and Amtrak.  Describe the different types of accommodations and services offered by VIA Rail Canada and Amtrak.

4© 2009 by Nelson Education Ltd. Objectives  Compare the importance of passenger trains in Canada and the United States with that of trains in other countries.  Explain the growth of the charter and tour business in the motorcoach industry.  Discuss the effects of deregulation on the motorcoach industry.

5© 2009 by Nelson Education Ltd. Objectives  List and describe the types of motorcoach tours now available.  Describe the close connection between the car rental and airline industries.  Describe the various urban public transportation systems, the needs they fulfill, and the problems they alleviate.

6© 2009 by Nelson Education Ltd. Canadian Passenger Railway Service  Transition – Establishment of VIA Rail  Retrenchment  Steady State  Amputation  The Corridor  Renewal  Current Via Rail Services  Other Rail Services

7© 2009 by Nelson Education Ltd. United States Passenger Rail Service  Amtrak  Gradual Revitalization  Future of Amtrak  Other Rail Services  High Speed Rail Service  Federal Regulation

8© 2009 by Nelson Education Ltd.

9 Foreign Railway Passenger Service  Europe –Inter City Network –English Channel Tunnel (Chunnel) –Eurailpass –Britrailpass –TGVs  Japan  Great Trains of the World –Orient Express –Trans-Siberian Special –Blue Train –Royal Scotsman –Ghan

10© 2009 by Nelson Education Ltd. Train Channels of Distribution  Reservation Systems  Types of Fares  Publications

11© 2009 by Nelson Education Ltd. The Motorcoach Industry  The Origin of Motorcoaches  The Motorcoach Industry of Today

12© 2009 by Nelson Education Ltd. Motorcoach Travel as a Product  Types of Tours –Charter Tours –Escorted Tours –Independent Package Tours –City Package Tours –Intermodal Tours  Transfer Transportation  Versus Other Modes of Travel

13© 2009 by Nelson Education Ltd. Motorcoach Channels of Distribution  Internet  On the Spot  Computer Reservation Systems  Travel Counsellors  Tour Brokers  Publications

14© 2009 by Nelson Education Ltd. Motorcoach Associations  Motor Coach Canada  American Bus Association  Quebec Bus Owners Association  Ontario Motor Coach Association

15© 2009 by Nelson Education Ltd. The Car Rental Industry  A Brief History  The Industry Today –The Top Five –Business Travel –Growth of Leisure Market –Competitive Industry –Types of Companies –Location –Advertising

16© 2009 by Nelson Education Ltd. The Car Rental Process  Qualifications  Rates  Makes and Models  Charges

17© 2009 by Nelson Education Ltd. Car Rental Abroad  Hertz  Foreign Car Rental Firms  Driving Abroad

18© 2009 by Nelson Education Ltd. Car Rental Channels of Distribution  Travel Agencies  Business Travel Departments  Computer Reservation Systems  The Internet

19© 2009 by Nelson Education Ltd. Mass Transit Systems  Urban Buses and Trolleys  Commuter Rail Systems  Subways  Taxis and Limousines  Mass Transit in Foreign Cities  Ferry Commuter Systems

20© 2009 by Nelson Education Ltd. Career Opportunities  Operations  Public Contact  Sales  Service