QAD Customer Support Helping to maximize your QAD Investment

To be a world class support organization that achieves the highest level of customer satisfaction by consistently exceeding customer expectations. QAD Customer Support Mission 2

Deep industry experience and superior knowledge of QAD products and solutions 225 experts Averaging more than 7 years of QAD solution experience 93% customer retention rate Multi-lingual support 97% customer satisfaction rating Largest support provider for QAD Globally integrated team working as one center 24x7 coverage 30,000 calls annually 6,500 knowledgebase solutions added annually Industry-recognized certification for quality standards and processes ISO 9001:2000 certification Pioneer in adoption and development of Knowledge- Centered Support™ practices and methodologies since 1997 QAD Customer Support Proven Track Record Largest Support Provider Industry Recognized 3

QAD Customer Support QAD Asia/Pacific AUSTRALIA Sydney CHINA Shanghai JAPAN Tokyo INDIA Mumbai THAILAND Bangkok QAD Americas BRAZIL Sao Paulo MEXICO Mexico City UNITED STATES California Georgia Illinois New Jersey Utah QAD EMEA BELGIUM Antwerp IRELAND Limerick ITALY Milan NETHERLANDS Schiphol-Rijk POLAND Wroclaw SOUTH AFRICA Durban SPAIN Barcelona UNITED KINGDOM Dudley 20 QAD Customer Support Centers – Local Presence, Global Reach

Access & Response: Phone, web, chat access 24x7 critical system down support Global access to live support Proactive Customer Success team Remote access diagnostics Established incident response times Defined escalation process Online Self Service: Incident creation and tracking QAD Knowledgebase QAD Learning Portal -Product Training Guides -Virtual Training Environment QAD License Usage Tool Product Documentation QAD Forums Support Webinar Series New Releases & Product Updates: Major & minor releases and upgrades Product Change Information Proactive Advisories QAD Customer Support Features 5

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 Stay current  Make the most of your application investment  Add new functionality  Improve skills and knowledge  Plan for an upgrade  Integrate with other systems  Keep systems up and stable  Handle multiple sites, globalization  Be responsive to your end users  Stay compliant Stay Active on QAD Customer Support 8

QAD Customer Support Contact Profile ContactRegionTelephone Chris Hageman Senior VP Global Customer Support Linda Yaffa Customer Success Manager Ken Weeks North America Customer Support Director Aldo Bosman EMEA Customer Support Director +31 (0) Martin Gleeson EMEA Precision Support Manager Cindy Hung Asia-Pacific Customer Support Director Sandra Lazaro Brazil Customer Support Manager Antonio Ramirez Mexico Customer Support Director Gregory Weinert Senior Global Support Operations Manager

Thank You! 10