Jerry Luftman Executive Director & Distinguished Professor SIM VP Chapter Relations & Academic Affairs, Emeritus

Top IT Management Concerns 1 Business productivity and cost reduction 2 Business agility and speed to market 3 IT and business alignment 4 IT reliability and efficiency 5 Business Process Reengineering 6 IT strategic planning 7 Revenue generating IT innovations 8 IT Cost reduction 9 Security and privacy 10 Globalization

Priority of Time Allocated for IT Business Alignment Considerations (2009)

Priority of Time Allocated for IT HR Considerations (2009)

1 Business intelligence Business intelligence 2 Virtualization* Virtualization* 3 Enterprise resource planning (ERP) systems 4 Continuity planning/disaster recovery 5 Cloud computing* Cloud computing* Top 5 Application & Technology Investments 2010 * New to top 5

2010 IT budget in comparison to 2009 (Actual) 65% (48%) (25%) (23%) (52%) 66% ( 75%) (2009)

2011 IT budget will be in comparison to 2010 (Projected) 73% (*Back to pre recession range) 62% (66%) (65%) (2010)

2010 IT Budget Allocation (Actual) (2009)

2010 IT Staff Turnover Rate 2007 Average: Average: Average: Average: Average: Average: Average: Average 5.50

2011 IT Budget Allocation (Projected) (2010)

IT Budget allocation for Offshore Outsourcing (Projected) 7.0

IT budget divided between running existing systems and building/buying new systems (Projected) 2011 (Projected) Percentage allocated to running existing systems Percentage allocated to building/buying new systems

Percent of your IT budget was allocated for education/training (2010) (2009) 2009 Avg: 2010 Avg:

Anticipated percent of your IT budget allocated for education/training (2011) (2010) 2009 Avg: 2010 Avg: 2011 Avg:

IT Budget As Percent of Corporate Revenue 2010 Average: % 48% (2009: 58.3%)(2009: 41.7%) (2009: 3.83) (2005-9: 3.67)

2010 IT Staff Salaries in Comparison to 2009 (Actual) 83% (2009: 81%) (2009: 34%) (2009: 47%) (2008: 19%) 58% (2009 : 66%)

2011 IT Staff Salaries in Comparison to 2010(Projected) 91% (*Back to pre recession range) (2010: 45%) (2010: 46%) (2010: 9%) 39%

CIO or Senior IT Executive Reports to Other: Board of Directors, CAO, Deputy CEO, Provost, Executive Vice President, VP Strategy) (2009)

How long has your CIO (or senior IT executive) held their position? 48% =< 3 Years 52% > 3 Years (2009: 52%) (2009: 48%) 2010 Average: 5.1 Years 2007 Average: 4.1 Years 2008 Average: 4.3 Years 2006 Average: 3.6 Years 2009 Average: 4.6 Years

#new entry in the list *75% time non-technical (2009 >74%) How CIOs spend their time

Your current CIO was hired from Outside of IT: General Management 3%, Marketing 2%, CFO 3%

2010 IT Organization 2010 IT Organization [ 18.4%;22.2%; 18%; 15.7%] [ 70.4%;67.5%;77%; 74% ] [ 9.5%; 8.8%; 5%; 10.3% ] [2009;2008; 2007; 2006 findings] *2.87 *3.03 *2.64 * Alignment Maturity