Technology That Works Hard We Help You Stay In Front of the Curve

Who We Are ImpactOffice is one of the largest Independent Office Products & Managed Print Services (MPS) Providers in the United States 5 Local Offices in the Mid-Atlantic Nationwide Coverage Model Dedicated Account Management Kevin Hoverman – Director, Imaging & Technology Division Jerome Gray – Service Director Chris Cook – Helpdesk Bethel Araya – Implementation Administrator

Managed Print Services MPS Pro-Active Approach Pro-Active toner delivery Customizable by device Pro-Active service delivery Often tech arrives before error is reported by end user No Minimum Commitment True cost-per-page If you can’t print, we shouldn’t get paid! National Coverage Model

MPS Approach OEM vs Remanufactured We have both options What We’ve Learned State of the Remanufactured Landscape Smart Chips

OEM Solution HP MPAS Partner Special Certification and partnership with HP Intense Training and Certification Process Unique Discounted Pricing Model Locked-In Pricing Up to 5 Years

MPS Offering Utilize software application Provides easy network monitoring

MPS Offering Continued OEM or Remanufactured Solution Pro-active fulfillment Pro-active service Pricing locked on OEM solution for up to 5 years Ongoing Discounts on New HP printers/MFPs Sustainability Calculator Capture kWh, Solid Waste output, CO2 Emission Empower Greener Processes

Service Level Agreements 8 Hour Guaranteed Response Time Anywhere in the US National Coverage – Same Service Model & Guarantees Only Manufacturer Certified Technicians

Implementation Installation of DCA Establish toner alert %, Identify Highest Priority Devices, Create customized Alerts Inspection of Highest Volume Devices within 2 weeks of DCA Installation Key User portal training Contract Start Date: the 1st or 15th of the month following DCA installation and inspection Bi-weekly Conference Calls for first 90 days Quarterly Reviews

Partnership No Minimum Contract means we don’t get paid if you can’t print Print = Dial tone Help you identify productivity and cost improvements for the entire term of the contract

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