September, 2015 YQ Fulfilment. YQ Preposition a global network of specialist airport meet & assist service partners 1.

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Presentation transcript:

September, 2015 YQ Fulfilment

YQ Preposition a global network of specialist airport meet & assist service partners 1

YQ Preposition Online booking is made Automated booking confirmation is sent to the passenger membership Creates a Club Member profile Login details sent to passenger Yes No Final Page Options (View/Edit/Finish)

YQ Customer Support team available 24x7x365 Passenger can contact YQ on contact numbers communicated on booking confirmation for any queries, amends or cancellations from the time of booking to 48 hours prior to service time 24 hours prior to service time lead passenger receives a SMS of confirmation and the YQ Support Number YQ Support team conduct 24 hours checks prior to service time YQ Support team conduct 8 hours checks prior to service time YQ System sends an 6 hours post service time for gratitude and customer feedback YQ Customer Support team available 24x7x365 Confirmations, amends or cancellations can be done 48 hours prior to service 24 hours checks to service time 8 hours checks To service time Sends and 6 hours post service YQ Preposition

Process Flow a global network of specialist airport meet & assist service partners 2

Process Flow ARRIVAL Passengers will be met at the end of the air bridge by a local agent holding a name-sign Passengers will be escorted through immigration, expedited where available. Passengers will be assisted with luggage at baggage reclaim. Ongoing ground transportation will be contacted and passenger's will be escorted curb-side to the vehicle parked directly outside the terminal. DEPARTURE Having liaised with passengers ground transportation in advance, Passengers will be met curb-side and assisted with luggage. Passengers will be assisted fully through the check-in procedure and escorted through security, expedited where available. If their airline ticket permits them access, passengers will be escorted to an airline lounge or assisted fully in the departures hall. Passengers will be notified when it is time to board and escorted right up to the departure gate. CURB-SIDE OUTSIDE THE TERMINAL

White Labeled Dedicated Implant Desk 3 a global network of specialist airport meet & assist service partners

White labeled Dedicated Implant Desk

Contact Details 4 a global network of specialist airport meet & assist service partners

Contact Details Canada United States of America UK – United Arab Emirates Malaysia China – Hong Kong Singapore Australia