Guided tour of Operations Management Third Edition

Introduction Welcome to the guided tour of the book. This PowerPoint presentation will take you through: –The book’s unique approach –Content –Pedagogical features A sample chapter is available to download from ut/samplechapter.html ut/samplechapter.html

What makes this book so special? 'Bristling with concepts and diagrams, insights and examples, critical reflections and study activities, it will be both a joy to use and a source of continuing inspiration for teachers and students alike. If only more business books were such a delight to read!' - Dr Jules Goddard, Fellow, Centre for Management Development, London Business School, UK

What makes this book so special? High profile authors: "Drawing on his wide experience of operations management, Terry Hill applies his characteristic strategy-based approach to a wide variety of operations.” - Professor Pär Åhlström, Stockholm School of Economics New balance of services and manufacturing content “A good balance of production and service aspects, a clear focus on the strategic issues of operations management and many up-to-date examples and cases" -Professor Ann Vereecke, Ghent University, Belgium

What makes this book so special? Extensive pedagogy “The reader-focused learning features, including the Executive Overview features and short and long cases, illustrate the importance of each topic and are really engaging and well-articulated.” - Luisa Huaccho Huatuco, Operations and Business Processes, University of Leeds,UK Long and Short Case studies Each chapter includes very good number of cases to support the conceptual discussions. The cases are not only just relevant but, as importantly, talk about recent practices seen in industry.' - Tolga Bektas, School of Management, University of Southampton, UK

What makes this book so special? New chapters on hot topics 'I really like the depth and coverage of the new edition. The use of contemporary materials reflecting new/latest industrial practices and more recent theoretical developments.' - Yufeng Zhang, Lecturer in Operations Management, University of Birmingham, UK Student-friendly coverage of quants “The book's concepts are based on a sound and well-proven theoretical platform, but the essence of the book is the concrete and easy-to- understand practical applications.” - Professor Pär Åhlström, Stockholm School of Economics, Sweden International slant

Start-of-chapter features Chapter outline and learning objectives to summarize the key concepts that will be covered and the knowledge students will gain Executive Overview succinctly explains the chapter’s main ideas and their impact and implications on business performance

Margin features Executive Insights to help students identify important topics, points and themes Key Terms - an on- page glossary explaining important terminology and technical vocabulary for easy reference

Figures Beautifully drawn tables and figures to aid student learning Selected double page spread figures to emphasize key points “The book adopts a very accessible approach and makes extensive use of visual representations of key concepts.” -Tolga Bektas, School of Management, University of Southampton, UK

Cases Focused on companies that will be familiar to students and international in scope Beautifully laid out on their own pages to transform easily into handouts Illustrate current business practices and show how the ideas and concepts can be applied in practice. Short case studies: Spread generously throughout chapter with questions to encourage critical reflection and web links for further investigation. Long case studies: At the end of each chapter with detailed company information (inc. figures and tables) and questions to be used in tutorials, study groups or class discussions.

End-of-chapter features (1) Critical reflections to introduce more complex ideas, and encourage students to think beyond the content of the chapter Chapter summary to draw together the different strands covered in the chapter and offer a reminder of the chapter’s key findings

End-of-chapter features (2) In Practice - Highlights the key issues to consider when applying ideas and concepts to an organization Driving Business Performance – Looks at how ideas and concepts can be used to release cash, improve market support and reduce costs.

End-of-chapter features (3) Discussion questions to initiate discussion and encourage analytical thinking about what has been learned Assignments to encourage students to develop independent research skills and engage in group activities Exploring further – suggested material to extend student learning, including books, articles, websites and films

Page design Unlike any other textbook used by students Modern, stylish, appealing and student-friendly Double-page spread photos and figures “This state-of-the-art textbook sets a new standard in clarity of exposition and elegance of design.” - Dr Jules Goddard, London Business School, UK “At last! A different kind of textbook – lively and energetic, modern, fun to read, and colourful. It breaks the mould.” - Gay Haskins, Saïd Business School, Oxford, UK

Thanks for taking the time to view this presentation. We hope you will consider adopting this exciting new textbook and we look forward to hearing your comments on it. If you would like more information, please contact our Lecturer Services team on: e.com or +44 (0) e.com