Growth of E-Government Services in Macedonia- (Online sophistication of e- Government services) Presentation by Prof. Dr. Marjan Gusev University Sts Cyril and Methodius UKIM PMF Institute of Informatics Skopje, Macedonia

Overview To identify current situation To compare to EU To identify real problems To give idea what to DO

FINAL GOAL Help the growth of eGovernment

E-Business & e-Government Doing business by “electronic” means Realizing government services by “electronic” means

“e” as a way of doing things If “e” is a way of doing things one must first decide what “things” are supposed to be done? Now that we know the right things to do, we will look at “e” as not a way of doing the right “things” but as a way of doing the right “things” in the right way

E-Readiness index E-Readiness is the degree to which a country/state is prepared to participate in the networked world. It would demand the adoption of important applications of ICTs in offering interconnectedness between government, businesses and citizens.

2006 e-readiness scores

Key results - EU e-Business 2005 survey

Europe 2005 indicators

eGovernment benchmarks The existing EU eGovernment benchmarks October 2006 (CapGamini) Same methodology used for three measurements in Macedonia October 2004 March 2006 March 2007

Methodology for eGov benchmarking To measure online sophistication of basic public online services To measure percentage of fully available online services

EU Basic Public Services list of 20 basic public services, 12 for citizens and 8 for businesses.

Public services online progress Indicators: 1 posting of information online; 2 one-way interaction; 3 two-way interaction; and, 4 full online transactions including delivery and payment.

Public Services for Businesses 1. Social contribution for employees 2. Corporation tax: declaration, notification 3. VAT: declaration, notification 4. Registration of a new company 5. Submission of data to statistical offices 6. Customs declarations 7. Environment-related permits (incl. reporting) 8. Public procurement

eGovernment Benchmark (Mar 2007)

Progress of on-line sophistication

On-line Sophistication Comparison

Percentage of fully available services

On-line sophistication - business sector

The income generating sector

The registration cluster

The returns cluster

The permits cluster

Conclusions about eGov services sophistication (1/5)  MK (Oct 2004) 7,89%  MK (March 2006) 32,89% MK (March 2007) 49,98% Evident growth

Conclusions about eGov services sophistication (2/5) Still very bad performance Good improvement tendency The gap is still big to Europe

Conclusions about eGov services sophistication (3/5) When MK will reach situation of EU 10NMS for June 2006? Will reach June 2006 NME in 2009/2010! Still far away from requirements of i2010 initiative for e-Government (including fully operational 20 benchmarking services)

Conclusions about eGov services sophistication (4/5) What is current status of eGovernment more then 5 years late!

Conclusions about eGov services sophistication (5/5)  Fully available online eGov services still on development

Identified problems for eCommerce Lack of legislation required for eCommerce, eBusiness and eGovernment Merchant Internet account Accept electronic documents (invoices, tax, agreements, other docs) Believe in digital id and secure transactions Low level of awareness for e-services, e- inclusion and e-democracy

Conclusion This presentation shows where we are, and where we would like to be. It shows also how – It is the government to decide to realize the projects!