The USS/Ultimate Success Secrets: Respect, Autonomy, Sky-high Aspirations Tom Peters/

Respect!

“We behaved as if we were guests in their house. We treated them not as a defeated people, but as allies. Our success became their success.” —“How One Soldier Brought Democracy to Iraq: The Mayor of Ar Rutbah” (MAJ James Gavrilis/USA Special Forces

“We were friendly and respectful whenever we met a Bedouin or farmer, often sharing tea with them in the middle of the open desert. Our behavior sent the clearest message: We cared more about the people of Ar Rutbah than did the Fedayeen. … After all, we had done everything possible to limit damage to civilian infrastructure and private property. … We treated enemy wounded and distributed contraband food. I stopped our final assault to institute a day-long cease-fire as a gesture to the people of the city.” —“How One Soldier Brought Democracy to Iraq: The Mayor of Ar Rutbah” (MAJ James Gavrilis/USA Special Forces

“Don’t belittle!” —OD Consultant

Amen! “What creates trust, in the end, is the leader’s manifest respect for the followers.” — Jim O’Toole, Leading Change

“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” —Sara Lawrence-Lightfoot, Respect

“The deepest human need is the need to be appreciated.” William James

“The two most powerful things in existence: a kind word and a thoughtful gesture.” Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal]

Sky-high Aspirations!

Make It a Grand Adventure !

Quests!

Organizing Genius / Warren Bennis and Patricia Ward Biederman “Groups become great only when everyone in them, leaders and members alike, is free to do his or her absolute best.” “The best thing a leader can do for a Great Group is to allow its members to discover their greatness.”

Yes!!!!!!!!!!!!!!!!! “free to do his or her absolute best” … “allow its members to discover their greatness.”

The “Big Two”!

35 years in the baking …

De-cent- ral-iz- a-tion!!

Ac-count- a-bil-ity!!

“HOW THE COAST GUARD GETS IT RIGHT” —Headline, Time, *Autonomy *Flexibility *“Perhaps the most important distinction of the Coast Guard is that it trusts itself”

Speed/ Expectations!

Participant: “How long does it take to bring about significant change?” TP: “Whatever you say.”