2 July 2013TCS Public KPI for Manufacturing, Telecom & Banking Presented by: Chiranjeevi Naragani Kartheek Kumar Adda Sai Kamal Srikantam Sai Jahnavi Thangudu Divya Vadavalasa Bindusha Gadagamma

2 July

3 KPI – KEY PERFORMANCE INDICATORS A business metric is used to evaluate factors that are crucial to the success of an Organization. KPIs are applied in business intelligence to gauge business trends and advise tactical courses of action. The act of monitoring KPIs in real time is known as Business Activity Monitoring (BAM). “ You want to utilize the best KPIs for your department, but do you know which ones will benefit you most?”

2 July PROCEDURE FOR FINDING KPI

2 July SELECTION OF KPI S – Specific, Targeted, Clear and Focused to avoid misinterpretation. M – Measure should be Quantified & allow for Meaningful Statistical Analysis. A – Achievable, attainable, reasonable & credible. R -- Should be relevant. T – Timely data should be required.

2 July TYPES OF KPI

2 July BANKING SECTOR Analyse the performance of a bank. Choose minimum number of KPIs. Direct attributes to performance. Link KPI with the functionalities.

2 July LIST OF KPIs

2 July MANUFACTURING SECTOR Manufacturing processes are the steps through which raw materials are transformed into final products. Global manufacturers are trying to reduce operational expenditure, investing in process improvement, utilize existing capacity optimally and increase efficiencies while maintaining product quality, meeting safety and regulatory norms. Major clients in manufacturing sector: Siemens enterprise solutions, Owens corning etc..

2 July LIST OF KPIs FOR MANUFACTURING SECTOR

2 July TELECOM SECTOR Telecom sector deals with exchange of information. Telecommunication service sector around the world is facing many significant challenges.

2 July LIST OF KPIs FOR TELECOM SECTOR

2 July REPORTS, DASHBOARDS & SCORECARDS Report : A report is a document containing information organized in tabular or graphic form.

2 July REPORTS Enterprise Reports: Static reports can take the form of graphs, text and tables. OLAP Reports: Dynamic reports in which data manipulation is possible using OLAP features such as 1.Rotate/Pivot 2.Slice & Dice 3.Roll up & Drill down

2 July

16 Ad hoc Reports: Interactive, customized reports generated by business users/analysts on-the-fly depending on the specific task. Dashboards and Scorecards: These are visually intuitive reports that provide at a glance information about business performance.

2 July BENIFITS OF KPI Enables learning and analysis of critical operations. Forecasts the direction of the strategic outcome. Pulse check on strategic decisions. Monitor and measure execution of strategies. Detects changed conditions and potential problems and helps take action.

2 July July 2013 THANK YOU