Metrolink Initiatives: Customer, Safety & Security Orange County Business Council Transportation Committee February 11, 2014.

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Presentation transcript:

Metrolink Initiatives: Customer, Safety & Security Orange County Business Council Transportation Committee February 11, 2014

Who We Are, What We Do Celebrating 20 years of service West Coast’s largest commuter rail service 169 weekday trains, 7 lines, 6 counties 55 stations 512 route miles Over 44,000 daily boardings 52 locomotives, 176 passenger & cab cars

Services and Amenities Express trains Special event trains Beach trains Bike Car Quiet Car

Metrolink in Orange County Three lines operate through Orange County Commute trips into Orange county has been growing OCTA serves on our Board of Directors Serves Angels Stadium, Disneyland, Mission San Juan Capistrano, San Clemente Beach Connection to John Wayne Airport via iShuttle at Tustin station

Safety and Security Initiatives Positive Train Control (PTC) Inward and outward facing cameras Tiger Team ROTEM Guardian Fleet Sealed Corridor Grade Crossing improvements

Capital Projects Tier 4 Locomotives Perris Valley Extension PTC TCOSF

Rider Perks and Discounts Free bus and rail connections Metrolink Rewards Corporate Partner Program Commuter Tax Benefits

Customer Initiatives Customer Connect –Involves staff members of all levels –Face time with customers –2 hours weekly Rider Advisory Group –Foster advocacy –Reward for participation –Continuous feedback and improvement